Partner Manager II, ISV Partnerships

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Job Overview:

The Partner Manager will support the development, growth, and success of the Independent Software Vendor (ISV) ecosystem, focusing on the recruitment and onboarding of high-quality integrations that deliver measurable customer and partner value. This role will ensure seamless technical and functional integration between partner solutions and our platform, driving strategic initiatives that enhance ISV & platform partner growth, elevate customer experiences, and equip partners to contribute to program revenue targets. You will collaborate closely with product, sales, partnerships, and marketing teams to ensure the ISV ecosystem is robust, scalable, and future-proof.

Key Responsibilities:

• Strategic ISV Program Management: Support the management and execution of strategies to recruit, nurture, and scale high-impact ISV & Platform partners, ensuring alignment with company goals for customer impact, market expansion, revenue growth, and integration quality.
• Program Recruitment Strategy: Drive the at-scale recruitment strategy to identify, attract, and onboard inbound Independent Software Vendor (ISV) partners, aligning with the company's growth objectives and go-to-market strategy. Articulate and communicate the value proposition of the ISV partner program, highlighting partnership benefits and joint growth potential.
• Customer-Centric Integration Strategy: Ensure that ISV & Platform solutions address critical customer needs, providing innovative, high-performance integrations that enhance the user experience and align with market trends.
• At-scale Partner Onboarding Support: Help design, implement, and leverage tools to enable our partners to onboard in a scalable, self-service manner
• Cross-Functional Collaboration: Work closely with product, sales/CS, regional partnerships, enablement and marketing teams to ensure that partner solutions are well-understood and optimized for customer impact. 
• Technical and Product Alignment: Liaise with internal product and technical teams to ensure ISV partners receive the necessary support for integration, development, and deployment. Assist ISV partners in understanding and leveraging the company’s technology stack, APIs, and tools to enhance their offerings.
• Program Metrics & Optimization: Understand and monitor KPIs for partner success, integration performance, and revenue contribution. Use data-driven insights to continuously improve the program and its strategic impact.
• Market & Competitive Insights: Maintain a deep understanding of the ISV landscape, emerging technologies, and competitive dynamics to ensure the program remains innovative and aligned with industry trends.

Requirements:

• 2-4 years experience in partnerships, sales, and/or business development 
• Strong organization, time management and prioritization skills in order to execute across partner onboarding, program initiatives, and cross-functional collaboration to ensure scalable &  high-quality outcomes in a fast-paced environment.
• Preferred: strong grasp of Salesforce 
• Preferred: leveraging data in strategy and execution
• Preferred: understanding of integration frameworks (specifically API’s) 

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Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable com