Client Manager, Financial Statements

Job Description

Ingram Content Group (ICG) is hiring for a Client Manager, Financial Statements to support our Ingram Publisher Services (IPS) team in LaVergne, TN just outside Nashville.

In this role, you will manage the financial literacy of client publishers and internal stakeholders as it relates to the IPS client statements and relevant reporting. On a monthly basis, you will partner with Finance, accounts receivable and IPS brand leads to calculate and apply any necessary reserves or charge backs at the publisher level.  You’ll ensure that client publishers remain in good standing and are timely in repayment of any money owed IPS. In addition, you will partner with Operations leads and Finance to develop and implement improvements to the client statement process.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree or equivalent year for year directly related experience.
• 4 years of experience in client relations, book publishing, book industry, account support, data management, or related field

Preferred Skills:

• Ability to read and analyze financial statements
• Solid client relations experience

Key Responsibilities:

• Acts as the first point of contact for clients and Client Relations Managers with questions on client statements and back-up reporting.
• Serves as Subject Matter Expert in various systems to understand full scope of client statements and publisher payments.
• Develops a strong understanding of the clients’ contractual terms that dictate fees and expenses passed through to client statements.
• Partners with Operations managers and Finance to develop and implement improvements to client statements and supporting reporting.
• Tracks client publisher account balances to ensure accounts remain in good standing and contacts any delinquent accounts.
• Partners with IPS brand leads and Finance to determine and calculate any necessary account holds and/or reserves.
• Communicates atypical account activity to publisher clients and/or internal stakeholders.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services