Jobs and Careers

Hospitality & Training Manager - Capital One Arena

Washington, United Statesfull_timeVerifiedPosted 3 Jun 2025

💰 $100,000/yr

About the role

Job Description

Aramark is seeking a dynamic and driven Hospitality & Training Manager to join our team at Capital One Arena. The ideal candidate will have a minimum of two years of experience in a similar management role, with a strong background in compliance, associate management, customer service, and training development. This role requires a proactive leader who can transform customer service standards, respond to guest feedback, and work closely with the analytics team to enhance the overall guest experience.

COMPENSATION: The salary range for this position is $100,000 to $100,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.

Job Responsibilities

Compliance and Standards:
- Ensure compliance with company policies and procedures.
- Set and maintain high standards for service and compliance.
- Audit customer experiences to ensure adherence to service standards.
Customer Service and Relations:
- Respond to guest feedback promptly and effectively.
- Build and lead customer service training programs.
- Maintain and analyze customer surveys to identify areas for improvement.
- Act as the primary point of contact for customer surveys and feedback.
Training and Development:
- Develop and lead training sessions for associates.
- Create training materials focused on customer service excellence.
- Ensure all associates are trained in compliance and service standards.
Leadership and Transformation:
- Drive transformation initiatives to enhance customer service.
- Lead by example and inspire associates to deliver exceptional service.
- Collaborate with the analytics team to identify and address areas of improvement.
Operational Excellence:
- Maintain uniform standards and ensure associates adhere to them.
- Prepare and deliver presentations on customer service performance and improvement plans.
- Monitor and report on customer service metrics and compliance.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.  

Qualifications

Minimum of two years of experience in a similar management role.
Strong background in compliance, associate management, and customer service.
Proven experience in developing and leading training programs.
Excellent communication and presentation skills.
Ability to analyze data and work with analytics teams.
Strong leadership and team management skills.
Ability to handle guest feedback and resolve issues effectively.
Ability to work an event-based schedule, including evenings, weekends, and holidays.

Preferred Skills: