Retail Supervisor

Overview

The Retail Supervisor is responsible for the management of effective and efficient execution of retail merchandising, reset and remodel projects, and sales activities in a designated territory by ensuring the quality and capacity of CROSSMARK services through training and development of team members, and hands-on involvement to ensure projects are completed timely and within budget.

• Interview, hire, manage, train and engage a team that executes projects to the standards expected of clients and customers.
• Ensure quality execution by conducting in-store audits and assisting with completion of projects to meet client expectations.
• Direct and assist with the project work as needed, which may consist of reading and understanding planograms, unloading trucks, installing fixtures, and operating equipment and merchandising aids.
• Strategically organize and plan the work techniques, equipment and materials, and team members’ schedules prior to commencement of projects, and exercise independent judgment and discretion when modifications to the plan are needed.
• Set, convey and manage project expectations amongst customers and team members, evaluate team member’s performance, and provide counseling, coaching and constructive feedback to ensure quality execution.
• Professional, effective and continual interpersonal, nonverbal, written and oral communication with customers and team members.
• Demonstrating comprehensive knowledge of and ability to use technology, and hardware and software tools.

NOTE:  This job description does not imply that the above functions are the only tasks that may be performed.  Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

• Responsibilities With Regard to Workers’ Compensation Claims:
• You are responsible for reporting any employment related injury you incur to your direct supervisor as soon as possible following an incident resulting in an injury.

To perform this role successfully, an individual must be able to carry out all essential duties satisfactorily. The requirements below reflect the knowledge, skills, and abilities needed for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Bachelor’s degree (B.A.) from a four-year college or university, or
• One to two+ years of related retail experience and/or training, or
• An equivalent combination of education and experience

 

Certificates, Licenses, and Registrations

• Valid driver’s license required

 

Supervisory Responsibility

• Directly supervises approximately 10–100 employees

 

Working Conditions

• Combination of office and field environments
• Extensive local travel, some overnight, may be required

 

Physical Requirements

This position requires regular physical activity, including:

• Standing and walking for extended periods
• Using hands and fingers to handle and feel objects
• Reaching with hands and arms
• Talking and hearing
• Stooping, kneeling, crouching, climbing, and balancing

 

Additional physical demands include:

• Regularly lifting up to 25 pounds
• Occasionally lifting up to 60 pounds from floor to waist or chest height
• Spending significant time driving a vehicle

 

Resets and remodels are physically demanding and may include:

• Removing and relocating products and shelving
• Building and installing fixtures
• Reorganizing products according to planograms
• Replacing shelf tags
• Stocking new products and retrieving additional inventory as needed

 

Language Skills

• English proficiency required
• Bilingual skills may be required based on business needs

 

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CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.  At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights. We value our people by recognizing everyday wins and fostering a suppor