Director- People Business Partner Corporate and Stores

About the Job

As a People Business Partner at Pacsun, you will work closely with department leaders, executing strategic HR plans to further business goals, and creating a best place to work for employees.  The People Business Partner balances strategic partnership with hands-on execution, building strong relationships, driving efficiency, and creating an exceptional employee experience in a fast-paced retail environment.  The People Business partner provides  day-to-day support in administering human resources policies and programs covering a broad range of HR topics which include staffing, on-boarding, employee interactions & support, performance management, and learning & development A large component of the role works in partnership with corporate-based leaders within all functions and will be focused on  strategic organizational planning, employee relations, employee engagement, performance management, project management, and the company’s internal culture initiatives.

Key Responsibilities:

Strategic Business Partnership & Organizational Effectiveness:

• Serve as a trusted advisor and strategic partner to senior leaders and field leadership, aligning people strategies with business objectives and operational priorities.
• Lead organizational design and workforce planning efforts across Corporate and Stores, partnering with leadership on team structures, succession planning, talent movement, and headcount strategy.
• Partner closely with Store Leadership to support field talent strategies, retention efforts, leadership capability, and employee engagement across a multi-location retail environment.
• Provide strategic coaching to leaders on performance management, leadership effectiveness, employee engagement, and organizational health.
• Lead and resolve complex and high-risk employee relations matters, conducting objective investigations and ensuring compliance with legal and regulatory requirements.
• Drive enterprise-wide talent and performance initiatives, ensuring consistency, accountability, and a high-performance culture across teams and locations.
• Partner with leadership to identify organizational gaps, retention risks, and capability needs, developing actionable solutions that support long-term business success.
• Support and lead change management efforts tied to organizational evolution, business transformation, and growth initiatives.

Employee Experience, Culture & Engagement:

• Act as a culture champion, helping foster inclusive, engaging, and high-performing environments where employees feel valued and connected to the Pacsun brand and purpose.
• Lead engagement action planning and culture initiatives designed to strengthen employee experience and retention.
• Partner with leaders to proactively address turnover trends and employee concerns while driving strategies that improve engagement, retention, and team effectiveness.
• Utilize people metrics and insights, including turnover, engagement, and organizational trends, to influence business decisions and recommend solutions.
• Champion leadership development initiatives that strengthen management capability across both headquarters and field teams.

People Operations & Team Leadership:

• Lead and develop members of the People team, providing direction, coaching, prioritization, and support across day-to-day People operations and strategic initiatives.
• Partner closely with Store Leadership and cross-functional partners to ensure consistent execution of People programs, policies, and practices across all locations.
• Oversee key People operational functions including HRIS administration, onboarding, personnel files, immigration authorization/I-9 compliance, unemployment claims, and employment verifications.
• Ensure compliance with all applicable federal, state, and local employment laws and regulations across Corporate and Store populations.
• Partner with the Head of People on the development and execution of enterprise People programs, initiatives, and organizational priorities.
• Drive process improvement initiatives that enhance scalability, efficiency, compliance, and employee experience across the People function.
• Manage and maintain relationships with external People-related vendors and partners, including HR systems, learning & development providers, and engagement platforms.
• Act with a high degree of autonomy, judgment, and business acumen in decision-making aligned with company values and objectives.
• Performs other related duties as assigned.

What it takes to Join:

• College degree required
• 10+ years of progres