Program Manager, GTM

ABOUT THE ROLE 

Accela is seeking a highly organized, execution-focused Program Manager to support our Go-to-Market (GTM) organization. This role operates at the intersection of operations, finance, legal coordination, vendor management, and large-scale event execution. The ideal candidate is comfortable managing complex workflows, budgets, and contracts while also rolling up their sleeves to support high-visibility customer and sales events. You will play a critical role in ensuring GTM programs run efficiently, compliantly, and on budget.

SPECIFIC RESPONSIBILITIES

Contract, Vendor & Compliance Management

• Coordinate contract review and approvals with Legal, Finance, and internal stakeholders
• Ensure agreements comply with company policies prior to execution
• Manage contract routing, approvals, and signature tracking
• Oversee vendor and contractor onboarding, including documentation and PO setup
• Maintain organized, accurate records of contracts and vendor information

Budgeting & Financial Operations

• Lead GTM budgeting activities, including annual planning and quarterly reforecasting
• Track actual spend vs. budget and analyze variances
• Manage purchase requisitions, purchase orders, and invoice processing
• Monitor vendor spend and support financial reporting

 Process & Program Governance

• Build and maintain standardized workflows, templates, and checklists
• Ensure consistency, compliance, and operational rigor across GTM initiatives
• Partner cross-functionally to ensure timely program execution
• Prepare regular reports on contract status, budgets, and vendor activity

 Event Program Management

• Support planning and execution of Accela’s events portfolio, including:
  • Accelarate (annual user conference)
  • Regional User Groups and Community Roadshows
  • CIO Showcases
  • Tradeshows and industry conferences
  • Sales QBRs, Sales Kickoff (SKO), and leadership meetings
• Lead key Accelarate program areas such as:
  • Expo Hall
  • Exhibitor Services
  • Registration & Mobile App
  • Pre-show customer support
• Support additional event workstreams including sponsorships, housing, F&B, promotions, and experiential elements

 On-Site Execution

• Travel to events (20–30%) to support live execution
• Serve as a frontline representative of Accela, delivering a best-in-class experience for customers, partners, and vendors

REQUIRED QUALIFICATIONS

• 5+ years of experience in program management, operations, or GTM operations
• Experience partnering cross-functionally with Legal, Finance, Marketing, Sales, and external vendors
• Strong budgeting, forecasting, and financial tracking skills
• Experience supporting or managing large-scale events
• Highly organized, detail-oriented, and process-driven
• Comfortable operating in a fast-paced, high-visibility environment
• Strong communication and stakeholder management skills

 DESIRED QUALIFICATIONS

• Experience supporting enterprise SaaS go-to-market teams
• Familiarity with contract management and procurement workflows
• Experience managing external agencies and event vendors
• Advanced Excel or financial reporting skills
• Prior experience supporting customer-facing programs or conferences

About Accela

For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION