Senior IT DevOps Applications Engineer

Introduction to the job

ASML brings together the most creative minds in science and technology to develop software and lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT; Chandler, AZ; San Jose, CA and San Diego, CA.

Job Mission

The IT DevOps Application Support Engineer will play a key role in supporting an Engineering Workspace, consisting of Virtual Desktops (Windows), a (Linux) High Performance Computing Cluster including storage, a suite of simulation applications and a (cloud based) CI/CD pipeline for managing this set of technologies. The IT DevOps Support Engineer is part of a global DevOps team of about 11 people who support multiple products and user groups in Europe and the US

The role will involve in-depth knowledge in the deployment and testing of Simulation Applications on Windows Client / VDI environments. A successful candidate would have prior knowledge of building and maintaining automated functional application testing CI/CD pipelines. Experience in the use or support of Commercial engineering applications in the realm of Computational Fluid Dynamics (CFD) or Finite Element Analysis (FEA) is a pre.

Role and responsibilities

We are looking for a Mid-level to Senior-level IT Support engineer with experience on (some of) the following areas: Windows / Citrix / Functional Application Testing / CI/CD / Scripting. A willingness to learn parts of these technologies is required.

• Offers end user IT service support for the Engineering Workspace. Including and not limited to:

  • Day-to-day troubleshooting. Provides first-line support to an end-user community of approximately 30 users.

  • Works with (second line) support within the IT department and Vendors on resolving more complex issues

  • Works in a DevOps team of about 11 people

  • The work will be around 25% Operational and 75% Development

  • Development work focusses on deploying and testing simulation applications on Citrix / Windows Client environments

• Drives continuous improvement initiatives for the Engineering Workspace service, seeking to increase end-user efficiency and IT service availability through automation

• Other duties as assigned

• Job description subject to change at any time

Education and experience

Bachelor's Degree or equivalent experience in a related field; with a preference for degrees in Computer Science/Engineering

Experience

Preferred candidates will have experience with one or more of the following:

• Experience with supporting end users of technologies such as Citrix and Windows Client OS

• Experience with working with and designing / implementing application testing scenarios preferably through CI/CD pipelines.

Preferred candidates will have experience with three or more of the following:

• Scripting in Windows using PowerShell

• General Windows and Linux System Administration

• CI/CD Pipeline design / configuration / implementation

• Functional Application testing automation

• Simulation Applications like Ansys, StarCCM, HyperWorks, MATLAB

• Working in an Agile / SAFe environment

Any prior experience in migration projects such as Desktop to VDI or Desktop to cloud would be a significant advantage in this role.

Skills

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to establish and maintain cooperative working relationships with co-workers and customer.

• Proven ability to perform effectively in a demanding environment with changing workloads.

• Result driven - demonstrate ownership and accountability.

• Identifies bottlenecks and drives improvements.

• Work independently and as part of a team and follow through on assignments with minimal supervision.

• Demonstrate open, clear, concise and professional communication.

Other information

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology