Service one Agent - Jumeirah Carlton Tower

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About The Job

An opportunity has arisen for a Service one Agent to join the Service One team in Jumeirah Carlton Tower. 

The main duties and responsibilities of this role are:

• Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
• Entering of HotSOS guest requests and monitoring of response timing.
• Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided. 
• Ensure all wakeup calls are correctly input into PMS. 
• Ensure all wakeup calls are delivered on time and that the task is completed in PMS. 
• Monitoring E-Butler chat system and responding within 30 seconds.
• At all times sounds pleased to handle the call and take care to speak distinctly with a pleasant tone of voice.
• Check all the e-mail inboxes. 
• Check all the equipments in the department, all the PC consoles, Opera and all the stationary in the department as well. 
• Check the DND sheet and do the required procedures accordingly.

About You

• You would need to be fully aware of your work schedule and ensures adequate notice is given with circumstances when you are prevented from adhering to the schedule.
• Reports any incidents, complaints, suspicious persons, or safety hazards immediately.
• Ensure strict control is adhered to when receiving and returning keys 
• To report for duty punctually wearing the correct uniform / attire.
• Provide a friendly, courteous, and professional service at all times.
• Flexible to respond to any changes in the department as dictated by the needs of the industry, company, or hotel.

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programmes and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Health care and insurance benefits

• Locally competitive salary and incentive structure

• Dry Cleaning of uniform or Business attire

• Meals on Duty

• Employee Assistance Program

• Wellness Benefits – Chiropodist, Flu Jabs, and more!