Table Games Assistant Shift Manager

 

Job Summary:

Responsible for management and supervision of table games activities on assigned shifts.

 

Supervisory Responsibilities:

• Yes, table games activities on assigned shifts.

 

Duties/Responsibilities:

• Maintains game security and protects company assets without neglecting to provide excellent customer service. 
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits. 
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction. 
• Coordinates meetings, files, types, and enters data into computer. 
• Composes and prepares confidential correspondence, reports, and other complex documents. 
• Manages staffing levels according to volume of business. 
• Enforces all games procedures and policies. 
• Prepares necessary shift and other reports. 
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations. 
• Operates in accordance with operating budget. 
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Virginia Lottery Board regulations and guidelines. 
• Hires, trains, and manages staff in accordance with organizational and approved departmental policies, practices, and programs. 
• Discretionary ability to extend complimentary services in accordance with the approved comp matrix. 
• Performs all other duties as assigned. 

Minimum Education and Experience Requirements:

• Must be 21 years of age or older. 
• Bachelor’s degree preferred. 
• Five or more years’ experience in table games supervision and management. 

 

Certifications, Licenses, and/or Registrations: 

• Able to obtain and retain gaming license/registration as required by jurisdiction(s).

Knowledge, Skills, and Abilities: 

• Knowledge of table games math, procedures, game protection, regulations, and training requirements. 
• Knowledge of table games, i.e.: blackjack, craps, roulette, and specialty games. 
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority. 
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondences. 
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. 
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 
• Ability to deal with problems involving a few concrete variables in standardized situations. 
• Must possess excellent customer relations and communication skills. 
• Able to work with others while maintaining a positive and professional demeanor
• Available to work flexible shifts, weekends, and holidays. 

 

Physical Requirements: 

• Regularly required to stand for extended periods of time. 
• See, walk, talk, and hear as well as using hands to handle, feel and reach gaming equipment (cards, chips, dice, shuffle devices, etc.)
• Must occasionally lift and/or move up to 25 pounds. 
• Must be able to identify colors. 
• Be able to turn your upper body at least 60 degrees.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.