Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Experience and Plan Specialist within PNC's Technology Strategy organization, you will be based in Pittsburgh, PA, Strongsville, OH, Dallas, TX, Birmingham, AL or Denver, CO.

This position is part of PNC's Technology and Strategy team. As a Senior Business Experience and Plan Specialist, you will be responsible for shaping and communicating the success narratives of strategic delivery initiatives. Your role will focus on connecting insights across teams, analyzing business cases, and crafting compelling presentations that demonstrate the value of technology investments to senior and executive leadership. This is a unique opportunity to influence enterprise-level decisions and showcase how strategic initiatives benefit the organization.

This position sits within the third function of the strategy team—storytelling and impact reporting—following initial research and business case development. Ideal candidates are self-motivated problem solvers with a solid understanding of technology and software development. Strong communication skills, both written and visual, are essential, as you’ll be creating executive-level presentations and translating complex concepts into clear, persuasive narratives.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
• Defines and obtains data collection, research and reporting activities for assigned line of business initiatives.
• Conducts research, analyzes and recommends solutions for key initiatives.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Business Technology Strategy, Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Software Engineering, Strategic Planning, Technology Strategies