Veteran Certification Specialist - (Student Services Professional II) - Registrar's Office

*SFSU INTERNAL APPLICANTS ONLY*

 

Working Title

Veteran Certification Specialist

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.  Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus.  Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect  Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code.  The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Registrar's Office

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday through Friday, 8 a.m. to 5 p.m.

Anticipated Hiring Salary

$5,441.00 Per Month ($65,292.00 Annually)

Salary is commensurate with experience.

Position Summary

The purpose of this position is to be the University representative and provide outreach to prospective students who are veterans and academic advising, counseling, certification, and maintenance of academic records for continuing student veterans and veteran dependents. The incumbent is responsible for providing benefit and registration counseling to prospective admits who are veterans and dependents of veterans. The incumbent is also responsible for educational counseling and certification of veteran's educational plans as well as facilitating registration and enrollment for all veterans and dependents eligible for benefits. The incumbent is also responsible for staffing and coordinating services at the Veteran Services Center and providing support to VETS Corner.

Position Information

Certify and Support program:

• Serve as a School Certifying Official, certifying enrollment for eligible military affiliated students. Field inquiries from the VA regarding student records and enrollment.
• Resolve student-scheduling problems, including eligibility, status, payments, administrative and financial holds.
• Maintain complete, accurate, and compliant student records in Campus Solutions, OnBase, Enrollment Manager, and other records locations, platforms, and systems.
• Assist with annual application to State Approving Agency (CSAAVE) accreditation to maintain SF State’s compliance with the VA to offer education benefits. Assist with other VA and related compliance paperwork and applicates.
• Support annual office audit and VA site visit.

Counsel and Advise Students:

• Advise students on University policies and procedures for certification of enrollment leading to VA educational benefits. Advice provided includes outreach to prospective students on admissions and veteran education benefits, communicating with new and continuing students regarding their eligibility status including fee payments, administrative and financial holds. 
• Counsel students on their VA certification and University degree progress. Advise students on a variety of related topics including university policy and procedures; education benefits; and degree audit and remaining degree requirements using existing Registrar’s Office reports and tools available to students in Self-Service. 
• Advise students on academic status, including probation, and interprets and applies policies to resolve issues wit