Community Resource Center Specialist

About the Oregon Humane Society

Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness, and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we’re creating a More Humane Society.

The Team

This is the primary point of contact for all OHS focused on comprehensive, compassionate, and immediate assistance to the entirety of our constituency. The CRC Specialists are required to have a wholistic view and understanding of OHS’ programs and services and how these can best serve the clients reaching out to OHS. The CRC Specialists will help facilitate the scheduling of a client’s request. Additionally they are responsible for providing external resources in regards to animal welfare, and helping clients navigate the complexities of pet ownership.  

The Position

The Community Resource Center Specialist supports the daily administrative operations of the organization. This position’s responsibilities may include answering the phone, setting appointments, maintaining animal and client records, helping to facilitate OHS services based on individual need, handling client inquiries and providing other administrative support as needed. Please note, schedules for this role will include at least one weekend day. 

Essential Responsibilities

PERSONAL LEADERSHIP

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.
• Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.
• Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.

LEARNING

• Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary.
• Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.
• Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization.

INFLUENCE & REPRESENTATION

• Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage.
• Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels.
• Leverage our best practices externally and grow OHS’ reputation as a leader in the animal welfare space.

PRIMARY RESPONSIBILITIES

This position description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.

• Provide client and community support by answering calls and emails of varying complexity. Follow-up on customer calls w