At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Job Description
 

The Supervisor, Pharmacy Operations plays a critical leadership role in supporting the Pharmacy Operations team by overseeing a diverse group of pharmacy technicians and operational team members. Reporting to the Manager, Pharmacy Operations, this position is responsible for managing prescription processing activities, driving operational excellence, ensuring compliance with quality and regulatory standards, and fostering a high-performing team focused on patient safety and satisfaction. The Supervisor collaborates cross-functionally with internal stakeholders to improve workflows, enhance productivity, and support organizational objectives.

Key Responsibilities:

• Team Leadership & Performance Management: Lead, supervise, and develop a team of pharmacy technicians and operations personnel, providing coaching, mentorship, performance feedback, and corrective action when necessary to support employee growth and accountability.
• Prescription Processing Oversight: Oversee daily prescription processing activities to ensure accuracy, efficiency, quality, and compliance with regulatory, accreditation, and organizational standards.
• Quality Improvement & Process Optimization: Monitor operational performance and implement process improvements to enhance quality metrics, increase efficiency, and support continuous improvement initiatives.
• Patient Profile Review & Documentation: Ensure patient profile intake processes are completed accurately and thoroughly, maintaining data integrity and supporting safe medication dispensing practices.
• Operational Planning & Workload Management: Coordinate team communications, scheduling, workload distribution, and daily operational priorities to meet productivity goals and service expectations.
• Performance Measurement & Reporting: Develop and maintain operational metrics, reports, dashboards, and performance tracking tools to measure progress against established targets and identify opportunities for improvement.
• Employee Recognition & Development: Foster a positive and engaged work environment by recognizing performance achievements, supporting career development, and encouraging continuous learning and professional growth.
• Cross-Functional Collaboration: Partner with pharmacy leadership, operations teams, and key stakeholders to align departmental objectives, improve workflows, and support organizational initiatives.
• Production Planning & Operational Efficiency: Drive continuous improvement efforts in production planning, resource utilization, and workflow management to optimize operational performance and patient outcomes.

Required Experience & Qualifications:

• Minimum of two years of pharmacy technician experience.
• Minimum of one year of leadership or supervisory experience, preferably within a community, retail, or pharmacy operations environment.
• Active, clear, and unrestricted Pharmacy Technician license in the state of residence.
• Demonstrated experience leading, coaching, and developing team members in a fast-paced operational setting.
• Strong communication, interpersonal, and collaboration skills with the ability to work effectively across departments.
• Proven ability to adapt to evolving technologies, operational changes, and process impr