Analyst, Population Health - Arizona Market

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Description 

Company: Oak Street Health

Title: Lead Specialist,Population Health-Regional (Full-time in Primary Care Setting)

Role Description

The Lead Specialist,Population Health-Regional serves as additional support for regional providers and CISs to ensure accurate and compliant documentation of patient disease burden in a timely manner. This role will accomplish this in close partnership with regional Population Health Director (PHD), Sr. Clinical Informatics Specialist (Sr. CIS), Practice Managers (PMs), providers (CMDs, SMDs), CISs, and the Central Population Health Team.

This role is expected to have deep knowledge of key aspects of Oak Street Health’s clinical documentation processes, including clinical guidelines, clinic workflows, Canopy modules, Daily Huddles, and Clinical Documentation Reviews (CDRs) in order to drive results. They are also expected to understand the impact that diagnosis excellence has on the OSH business model.

This role will report to the regional Population Health Director and be responsible for the below: 

Core Responsibilities

• Drive CDR efficiency by reviewing patient charts and identifying relevant medical information in advance of CDR

• Partner with the Population Health Director to facilitate the execution of backend care report processes to move toward resolution between CDRs, including note amendments and order placement.

• Lead the Daily Lookback process to review previous documentation, identify actions that need to be taken to align with clinical guidelines, and develop a strategy for completion.

• Support care teams by providing additional assistance in the review of  patient information for new care teams, both new and previous patients under a different provider panel, to identify and bring forward accurate and specific historical information that can help care teams close the knowledge gap.

• Play a critical role in leveraging data analytics and strategic thinking to identify key clinical documentation insights and drive high-impact clinical documentation initiatives

• Other duties, as assigned

What we’re looking for: 

• 6 month experience working in a healthcare setting 

• Bachelor’s degree required

• Deep understanding of coding and billing, EMR navigation, Oak Street Health clinical guidelines, morning huddle responsibilities, and CDR responsibilities

• Eagerness to advance the CIS program's efficiency and effectiveness

• Strong accountability and discipline against timelines and deliverables

• US Work Authorization

• Someone who embodies being Oaky

Strongly Preferred Qualifications:

• Leadership experience and/or natural tendency to lead

• Comfortable with ambiguity and have a love for problem-solving

• Basic Excel knowledge and experience 

Behaviors

We strive for team members who represent our service standards and are:

• Competent

• Dependable

• Inclusive

• Seamless 

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentless