Global Transitions Lead

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Global Transitions Lead – Lease Administration

Job Description – Senior Leadership Role

Location

Remote, based in the United States (EST preferred) or any major global city with travel as required

About the Role

As the Global Transitions Lead – Lease Administration, you will serve as a strategic member of the senior leadership team, responsible for driving excellence in lease administration transitions across new business implementations, account expansions, and service migrations on a global scale. This role uniquely combines transition management expertise with deep lease administration knowledge, change leadership, and a forward-thinking approach to process transformation through emerging technologies, including AI tools.

Working collaboratively with Sales, Account Leadership, Commercial teams, and other JLL Workstream Leads, you will ensure seamless onboarding and integration of lease administration services while maintaining the highest standards of quality, client satisfaction, and operational efficiency. You will be a cultural champion and change agent, driving transformational improvements in how JLL delivers lease administration services globally.

This position requires a sophisticated leader with exceptional executive presence who can command the room both internally and externally with clients, while fostering a culture of innovation, excellence, and continuous improvement.

Primary Responsibilities

Strategic Leadership & Transformation

• Define, document, and continuously enhance the global lease administration transition approach based on customer feedback, emerging technologies, and evolving market trends

• Lead the adoption and integration of AI-powered tools and automation to optimize lease administration transitions, data migration, and quality assurance processes with supper of JLL Tech

• Drive step-change improvements in transition processes, eliminating inefficiencies and building scalable, sustainable frameworks

• Collaborate with Product Management and JLL Technologies to influence the development and deployment of lease administration platforms and tools

• Establish best practices and standardized methodologies while allowing appropriate regional flexibility

• Serve as a thought leader and strategic advisor to senior leadership on lease administration transition capabilities and market positioning

Transition Execution Excellence

• Oversee the end-to-end management of lease administration transitions for designated clients and services across all global regions

• Ensure seamless integration of lease administration systems (CoStar, Yardi, or other client-specific platforms) during transitions

• Collaborate with Workstream Leads to identify and execute all lease administration-specific transition requirements, including data templates, lease abstracts, critical date tracking, and compliance documentation

• Clearly define and align transition scope relative to contractual documents, escalating scope differences or change requests appropriately

• Monitor progress toward implementation dates and proactively escalate issues to maintain schedules and budgets

• Ensure effective handover from Transition to Account Teams with comprehensive documentation and knowledge transfer

• Lead regular global transition meetings to discuss progress, issues, risks, and mitigation strategies

Client Success & Relationship Management

• Build and maintain strong relationships with key internal stakeholders across Sales, Account Management, Operations, Finance, Legal, JLL Technologies, and support functions

• Serve as a strong advocate for clients, ensuring their voice drives continuous improvement

• Participate in client presentations and serve as the subject matter expert on lease administration transition capabilities

• Collect and act on feedback through client voice surveys and individual customer implementation reviews

• Proactively engage with clients, Senior Leadership, and Account Teams to ensure e