Patient Access Services Specialist

Prism Health is the only nonprofit LGBTQIA+ health center providing comprehensive primary care, behavioral healthcare, and pharmacy services in the Pacific Northwest (Oregon, Washington, and Idaho). Since opening its doors in 2017, Prism Health has become a model for culturally specific care and now serves over 1,500 patients with a wide range of services, from day-to-day primary care and pharmacy needs to targeted services like gender-affirming care and specialized population health screenings. Prism Health, Our House, Tod’s Corner and Esthers Pantry are all apart of CAP. To learn more about us please visit CAP,  Prism Health and Our House.

Prism Health a program apart of Cascade AIDS Project is excited to announce that we are hiring skilled and team-oriented Patient Access Services Specialist. The Patient Access Services Specialist at Prism Health is often the first face that patients see when they arrive. As such, the Patient Access Services Specialist is charged with being a “face” of Prism Health and representing the health center in a positive and affirming manner, providing high quality customer service both in person and over the phone. Under the direction of the Front Office Supervisor the Patient Access Services Specialist performs a variety of tasks at Prism Health. 

This is a Full-Time role working at our Belmont location in SE Portland. Must be flexible to work at out Prism Morris location in N Portland as necessary. The schedule for this role is Monday- Friday 8:30am-5:00pm OR 7:30am - 4:00pm 

Starting pay is $21.73 an hour which is equivalent to just over $45,200 a year. The Patient Access Services Specialist Pay increases with tenure and the top of the pay scale is $25.48 an hour. This is a union represented position, so the compensation, benefits and conditions of work are collectively bargained.

Who You Are

• Six months of work experience in a medical office setting, including high volume direct patient contact OR
• One year of work experience in a high volume direct public contact position.
• Experience with EPIC or a similar EHR  
• Basic computer keyboarding skills including typing of 30 - 45 WPM
• Customer service skills, both over the phone and face to face
• Detail oriented, highly accurate, and able to multi-task
• Problem solving skills to difficult customer service situations 
• Patient advocacy skills

            What You’ll Do

• Providing excellent patient service via phone and in person.
• Scheduling appointments for patients registering patients and verifying insurance information.
• Taking patient messages, and routing them appropriately, as well as being the first point-of-contact for patients and guests when they arrive at Prism Health.
• Work collaboratively with all staff in support of high-quality patient services, exhibiting flexibility and a warm, compassionate attitude.
• be mindful of verbiage, names, and pronouns used when communicating with patients and guests.