Maintenance Tech II, Long Beach

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better. 

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.

Life At Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Maintenance Technicians at Sonder are responsible for helping to deliver a flawless guest experience. They’re detail-oriented individuals who love checklists and are capable of attending to our units at flexible times. Maintenance Technicians are efficient with their time, quick learners and excited to get their hands dirty. This is a great role for an experienced Maintenance Technician looking to join a facilities team that enjoys digging into and solving facilities mysteries across multiple trades and building types.

The Opportunity:

• Complete a variety of tasks related to maintenance of guest spaces and rooms, including  troubleshooting, light repairs, up to and including major repairs or replacements of electrical,, HVAC, plumbing, structural, or other building assets.

• Complete periodic maintenance of  electrical, HVAC,  plumbing and other building or room equipment.

• Perform handyman repairs to a high level finish in guest rooms and guest spaces. Including furniture, doors, windows, patch and paint, and other hardware.

• Ensure adherence to all relevant federal and local guidelines for safety and productivity including, OSHA, ADA and other required regulations.

• Maintain a clean and organized work area while completing tasks related to maintenance, repair or installation.

• Coordinate, meet and support our 3rd party contractors including  painters, installers, furniture builders, housekeepers, and other specialized trades.

• Conduct thorough apartment walkthroughs and maintenance checks

• Organize and document project information and updates

• Instruct and supervise contractors as they paint, build furniture, hang art, photograph and clean

• Travel to various buildings/cities as required

• At Sonder, we take a holistic approach to providing our guests the highest level of service and the best possible experience. In your role, you must be willing and able to perform duties related to all aspects of Hospitality Operations at Sonder. This includes leaning-in to assist in resolving guest issues and/or supporting our property onboardings based on market/team needs.

Who We Look For:

• Minimum 4  years of experience working in maintenance, as a Maintenance Technician II or equivalent 

• High school diploma or equivalent

• Certification in a skilled trade, such as HVAC, electrical or carpentry examples may include NFPA 70E, EPA, OSHA 30, general Contractor license.

• Excellent understanding of mechanical, electrical, plumbing, and HVAC systems.

• A perfectionist that obsesses over all the details

• Ability to take the initiative and problem solve independently

• Professional demeanor and strong ability to establish positive relationships with others

• Motivated to adopt new and emerging technologies