Senior Application Operations Engineer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Application Operations Engineer

What does a successful Senior Application Operations Engineer do at Fiserv?
A successful Senior Application Operations Engineer at Fiserv builds and optimizes technology for core services within the AWS cloud ecosystem, directly influencing global enterprise success. They use analytical and troubleshooting skills to provide project participation, support continuity and handle on-call escalations, particularly focusing on identifying and resolving issues impacting industry leading Digital Consumer Experience products. Creativity, teamwork, and rapid problem-solving are key to excelling in this challenging environment. 

What you will do:

• Provide hands-on support for existing environments, including software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments
• Manage and upgrade Amazon EKS clusters, and implement tools and automation for build, configuration management, continuous integration (CI), deployment and application monitoring
• Automate and evolve infrastructure, deployment strategies, and testing to support quick turnaround of deployments, and maintain infrastructure as code (IaC) for cloud environments
• Collaborate with Engineering to ensure all relevant Key Performance Indicators are implemented within the monitoring framework
• Participate in all production support activities during incidents and outages, resolve technical issues, and recommend performance and capacity improvements
• Engage in capacity planning, tuning system stability, provisioning, performance, and scaling of the application infrastructure to ensure uninterrupted 24x7 operations

What you will need to have:

• 3+ years of experience with AWS technologies including Elastic Kubernetes, ElastiCache, KMS, VPC, EC2, AutoScaling, Load Balancers, SQL, RDS, Dynamo, PostgreSQL, IAM, S3, CloudWatch, CloudFont, Pilsar, and Elasticsearch
• 2+ years of experience with Infrastructure as Code tools such as Terraform or AWS Cloud Formation
• 2+ years of experience working with third party vendors
• Current Fiserv systems experience
• Proven ability to work independently and collaboratively, with a strong desire to automate processes and participate in on-call rotation.
• Bachelor; s degree or 4+ years of relevant, equivalent work experience

What would be great to have:

• 2+ years of experience with containerization technologies such as Docker, or Podman
• 2+ years of experience with Continuous Integration/ Continuous Delivery Like AWS CodePipeline or Azure DevOps
• 2+ years of experience in Linux system administration and bash scripting, with a solid understanding of routing and networking concepts
• Familiarity with Agile development environments, web server configurations (Nginx or Apache), and collaboration platforms like JIRA, Confluence, Wiki, or ServiceNow
   

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and