Jobs and Careers
CO
Senior Product Manager, Digital Signage
Coates GroupUnited Statesfull_timeVerifiedPosted 17 Sept 2024
About the role
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Senior Product Manager, Digital Signage will drive the future of our digital signage hardware product portfolio by setting a vision ensuring alignment with our strategic goals for the Connected Restaurant Experience of the Future whilst leading the lifecycle management of our digital signage hardware. This role is crucial for driving innovation and market leadership in the QSR space, ensuring that our hardware solutions integrate seamlessly with software and content delivery. Responsibilities:· Set High-Level Vision: Establish and communicate the long-term vision for all digital signage hardware products, aligning with the company's strategic goals.· Customer Expertise: Maintain deep expertise in customer activities within the hardware and display space technology to drive product relevance and innovation.· Competitive Insight: Continuously monitor competitors and market trends to refine product positioning and strategy.· Lifecycle Management: Oversee the entire product lifecycle, driving continuous improvements based on performance data and feedback.· Market Oversight: Manage the hardware product fleet, focusing on series market performance and alignment with commercial outcomes.· Cross-functional Collaboration: Work with product managers, designers, engineers, and the supply chain team to ensure alignment across products and technical feasibility· Technical and Commercial Balance: Combine technical competency with an understanding of cost structures and customer investment plans to suggest commercially viable new products.· Market Research and VOC: Engage in market research and voice of the customer (VOC) initiatives to inform big-picture decisions.· Strategic Fit: Ensure hardware products align with the overarching vision of how they fit into the restaurant industry's future.· Innovation and Future Planning: Balance immediate needs with future product developments, suggesting innovative solutions that drive long-term success. Qualifications & Experience:· 7 years’ experience in relevant field· Education in Hardware, Product Management or Technology· Technical background in product management – Preference for digital signage and/or menu board experience · Microsoft Office Proficient · Atlassian basic understanding Success Factors:Vision Alignment:· Metric: % of products meeting strategic goals.· Target: 90% alignment rate.Customer Expertise:· Metric: Customer satisfaction scores and NPS.· Target: NPS of 8 or higher.Competitive Positioning:· Metric: Market share and competitive analysis.· Target: 5% annual market share increase.Collaborative Projects:· Metric: % of cross-functional projects completed on time.· Target: 95% on-tim
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Senior Product Manager, Digital Signage will drive the future of our digital signage hardware product portfolio by setting a vision ensuring alignment with our strategic goals for the Connected Restaurant Experience of the Future whilst leading the lifecycle management of our digital signage hardware. This role is crucial for driving innovation and market leadership in the QSR space, ensuring that our hardware solutions integrate seamlessly with software and content delivery. Responsibilities:· Set High-Level Vision: Establish and communicate the long-term vision for all digital signage hardware products, aligning with the company's strategic goals.· Customer Expertise: Maintain deep expertise in customer activities within the hardware and display space technology to drive product relevance and innovation.· Competitive Insight: Continuously monitor competitors and market trends to refine product positioning and strategy.· Lifecycle Management: Oversee the entire product lifecycle, driving continuous improvements based on performance data and feedback.· Market Oversight: Manage the hardware product fleet, focusing on series market performance and alignment with commercial outcomes.· Cross-functional Collaboration: Work with product managers, designers, engineers, and the supply chain team to ensure alignment across products and technical feasibility· Technical and Commercial Balance: Combine technical competency with an understanding of cost structures and customer investment plans to suggest commercially viable new products.· Market Research and VOC: Engage in market research and voice of the customer (VOC) initiatives to inform big-picture decisions.· Strategic Fit: Ensure hardware products align with the overarching vision of how they fit into the restaurant industry's future.· Innovation and Future Planning: Balance immediate needs with future product developments, suggesting innovative solutions that drive long-term success. Qualifications & Experience:· 7 years’ experience in relevant field· Education in Hardware, Product Management or Technology· Technical background in product management – Preference for digital signage and/or menu board experience · Microsoft Office Proficient · Atlassian basic understanding Success Factors:Vision Alignment:· Metric: % of products meeting strategic goals.· Target: 90% alignment rate.Customer Expertise:· Metric: Customer satisfaction scores and NPS.· Target: NPS of 8 or higher.Competitive Positioning:· Metric: Market share and competitive analysis.· Target: 5% annual market share increase.Collaborative Projects:· Metric: % of cross-functional projects completed on time.· Target: 95% on-tim
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s