Traffic Director (Non-Driving) - Denver, CO

• Job Title: Event Traffic Director, (Non-driving)
• Department: Commercial Operations
• Reports directly to: Commercial Parking Manager
• Schedule: Full Time / Part-Time
• Status: Non-Exempt
• Compensation: $28.00 Per Hour

Position Summary:

The Event Traffic Director (non-driving) is responsible for delivering exceptional customer service by guiding vehicles safely and efficiently at major sports arenas and music venues. Working outdoors in a fast-paced, team-oriented environment, this role ensures smooth guest arrivals and departures while creating a positive and welcoming experience for all attendees.

Duties and Responsibilities:

Punctuality and Appearance: Arrive on time, dressed in a clean and complete uniform, with proper grooming to maintain a professional image. Keep your work area clean and organized, upholding the company’s high standards of professionalism.

Vehicle Damage Survey: Properly complete a vehicle damage survey and accurately record the parking location on each claim ticket to ensure accurate documentation of guest vehicles.

Vehicle Direction: Efficiently, safely, and effectively direct vehicles to designated parking spots, ensuring a smooth and organized flow of traffic.

Timekeeping and Attendance: Follow proper attendance and timekeeping processes, including clocking in and out for shifts and breaks, as well as accurately reporting tips, in compliance with company guidelines.

Staff Meetings and Training: Attend all required staff meetings and complete training modules within the designated timeframes to stay informed and up to date on operational standards.

Equipment and Supplies: Use and maintain the necessary equipment and supplies needed for your role, ensuring they are in good working condition to perform duties effectively.

Work Environment: Foster a work-friendly atmosphere by contributing to a positive team environment, where collaboration and support are prioritized.

Guest Communication and Service: Maintain a high level of communication and service with guests and clients, ensuring their needs are met and exceeded with professionalism.

Anticipating and Resolving Issues: Proactively anticipate guest needs and resolve any issues or concerns promptly, ensuring a positive experience for all.

Safety Practices: Always adhere to personal and vehicle safety precautions, ensuring a safe environment for both guests and staff.

Additional Responsibilities: Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

Knowledge, Skills, and Abilities:

Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands effectively while handling unexpected situations with flexibility and professionalism.