Senior Executive Business Partner

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We are seeking a highly strategic and operationally-driven Executive Business Partner (EBP) to act as a thought partner and force multiplier to several of our C-level executives. This role is far more than traditional administrative support; you will be the operational backbone of the executive's office, enabling them to maximize their impact on the business.

You are a perfect fit for this role if you thrive in ambiguity, possess exceptional business acumen, and have a passion for driving alignment and operational excellence. You're a master of anticipation, a proactive problem-solver, and a natural relationship builder who can act as a trusted proxy for your executive.

This position is hybrid and requires reporting to our San Francisco HQ.

What you'll be doing:

• Strategic Partnership: Act as a strategic advisor and confidant to your executive, deeply understanding their priorities to help drive key business rhythms, special projects, and strategic initiatives. Partner closely with EPDS Leadership team and Executive Support team.

• Operational Excellence: Proactively manage and optimize the executive's time and focus, aligning their calendar with top priorities and ensuring they are well-prepared for all engagements. You will own the operating rhythms for the CPXO (staff meetings, QBRs, planning sessions, leadership offsites), including but not limited to agendas, pre-reads, note synthesis, and action item tracking to ensure accountability.

• Project Leadership: Lead and manage critical cross-functional projects on behalf of the executive, from conception through to completion, ensuring clear communication and alignment with all stakeholders.

• Communication & Information Flow: Serve as a key information conduit and proxy for the executive. You will draft, review, and manage sensitive internal communications and presentations for all-hands meetings, and key customer interactions.

• Relationship Building: Build and maintain deep, trusted relationships with key stakeholders across Front, fostering collaboration and ensuring organizational alignment on key priorities.

• Gatekeeper & Enabler: Intelligently triage and manage inbound requests, empowering teams to move forward independently while escalating critical issues to the executive with context and recommended actions.

• Insight & Preparation: Assist in preparing data-informed presentations and reports, synthesizing information from various sources to provide the executive with the insights needed for strategic decision-making.

What skills and experience y