Reports To:

District Manager

Job Location:

Field

FLSA Status Type:

Non-Exempt - Hourly

Direct Reports:

Assistant Managers

Shift Leaders

Team Members

General Manager

Position Overview

The General Manager role at Ambrosia QSR is responsible for overseeing all restaurant operations, including guest service, employee engagement, and profitability. Key responsibilities include ensuring the consistent execution of guest service standards, food safety protocols, quality control, and adherence to company policies. This full-time position requires strong accountability, leadership, and the ability to mentor the team. During peak hours, the General Manager plays an active role in leading the team to ensure smooth operations and exceptional guest experiences. They are accountable for setting clear goals, establishing timelines, and ensuring the team meets performance targets.

Job Responsibilities

Team

• Provide training and development opportunities for the management team and staff. Conduct performance reviews according to the company’s scheduled timeline
• Recruit, train, and develop restaurant management and staff, following training plans and company systems to meet goals within the designated timeframe
• Schedule regular team and manager meetings to communicate effectively, ensuring all staff are informed of any company or policy changes
• Enforce company policies, including compliance with laws and local regulations, such as work breaks, timekeeping, and minor management responsibilities. Maintain accurate employee records and submit them on time as required
• Immediately report any complaints or employee behavior that violates company policy to the assigned district manager, and resolve issues promptly
• Foster a safe, inclusive work environment that does not tolerate harassment, discrimination, or retaliation (report any incidents to the assigned District Manager and Human Resources)

Guests

• Greet every guest warmly and promptly, creating a welcoming atmosphere
• Strive to provide an exceptional experience for every guest on every visit, addressing any issues with positivity and sound judgment
• Regularly walk through the restaurant to check on guests, inquire about their dining experience, and ensure the building’s interior and exterior is inviting and safe
• Stay informed about the local market trends and community needs to make guest-centric decisions

Operations

• Oversee food safety and other safety protocols, ensuring all required postings are clearly visible and properly displayed

• Implement marketing plans and ensure the restaurant staff is trained and ready for promotions, following company guidelines
• Use a headset to monitor team interactions with guests, offering praise, coaching, or redirection as needed
• Address basic equipment maintenance issues as they arise
• Manage labor costs by creating accurate sales pro