CUSTOMER ACCOUNT SUPERVISOR

Who We Are: USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team. 

 

The Job Details:

 

•      Supervise daily activities of Customer Service Reps and Shipping clerks.

•      Handles escalated issues with customers.

•      Completes daily, weekly and month storage and handling invoicing.

•      Approves vacation and personal time for the department.

•      Processes paperwork/approval for errors created by the department.

•      Required to update Customer monthly KPI reports.

•      Office contact for all audits conducted by customers.

•      Monitors or performs customer recall procedures.

•      Responsible for training new employees.

 

The Job Specifics:

•      Location- Lebanon, Department- Customer Service and Work Hours- M-F 8a-5p:

•      Reports To: General Manager

•      Travel Amount: May vary

•      Job Type, EEO, and Job Code: Full-Time, 

 Salary OTD

 

What We Are Looking For:

Education

•      4 year college Degree preferred

Experience

•      2+ years Supervisory experience preferred.

•      5+ years in Customer Service preferred.

•      Excellent communication skills, written and oral.

•      Experience in AS400, Word, Excel and Powerpoint preferred.

•      Experience with warehouse paperwork and Lotus Notes preferred.

•      Broad range of management skills is required with particular emphasis on leadership, supervision, motivation, communication and planning.

 

Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

•      Good arithmetic, reading, and typing skills

•      Sit and/or stand for extended periods of time

•      Be able to see, speak and hear

•      Ability to work overtime as needed

•      May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. 

•       Understand and follow verbal instruction, written instruction and company policies. 

•      A starter that can work independently and coordinate with others

•      Follow safety procedures at all times.

•      Ability to manage stress and productivity guidelines

 

The Standard Details:

•      Always maintain a professional manner in appearance and communications.

•      Participate in staff and/or customer meetings if required.

•      Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems. 

•      Identify and record any issues relating to product, processes and/or quality.

•      Initiate, recommend, or provide solutions through appropriate channels.

•      Verify the implementation of solutions.

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