Customer Insights Data Analyst

Job Title:

Customer Insights Data Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Role:  Customer Insights Data Analyst

Location: Remote

Job Summary:

The Concentrix VOC Analytics team specializes in providing businesses with critical answers to guide their path. Using a variety of data collection methodologies underpinned by the latest data science, our team captures the voice of the customer across the lifecycle. 
 
As a Customer Insights Data Analyst, you have the unique opportunity to work on voice of the customer research for leading companies across a number of industries.  Working in a team environment, you will participate in fast-paced projects and build expertise in client management skills, data analytics, and customer experience design.  The ideal candidate will possess a strong analytical background, excellent problem-solving skills, and the ability to work collaboratively with cross-functional teams.   As well as the ability to translate data into clear, actionable insights and tell a compelling story with the data.  

Data Analysis and Interpretation:

• Analyze large datasets to identify trends, patterns, and insights.
• Develop and maintain dashboards and reports to communicate findings to stakeholders.
• Create compelling stories that address business questions based on voice of the customer and other customer experience data

Client Consultation:

• Understand the clients’ customer experience opportunities and take responsibility for planning analyses that answer, ‘what to do' and ‘why’
• Consult with clients to identify key business questions and data needs and translate these into analytic insights
• Present data-driven insights in a clear and concise manner to non-technical audiences.

Data Visualization:

• Prepare charts, tables, and diagrams (primarily in Power Point) to assist in analysis of business questions based on survey data
• Knowledge of Power BI or other business intelligence tools a plus

Statistical Acumen/Aptitude:

• Expertise in understanding and interpreting statistical concepts such as key driver modeling and segmentation  
• Effectively communicate technical data science and analysis in a way that business owners understand
• Have a working knowledge of how to manipulate and analyze data in R or Python

Collaboration and Communication:

• Work with cross-functional teams, both internally and within clients’ organizations
• Own client discussions and delivery of presentations
• Function independently with little intermediate supervision of assigned tasks prior to completion

Innovation and Research:

• Propose innovative approaches to data analysis and problem-solving.

Required Skills and Qualifications:

Education: Bachelor’s or master’s degree in social sciences, market research, business analytics, or a related field.  

Experience: 3+ yea