Review Services Technical Lead

Salary Range: $90,000 - $110,000

Job Posting End Date: May 5th 2025

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Ability to influence and champion change.

 

• Excellent critical thinking and decision -making skills.

 

• Excellent communication skills (verbal, written & presentation).

 

• Strong knowledge of best practices and effective case management skills.

 

• Strong organizational and time management skills.

 

Education & Experience Required

• Master's Degree In business, rehab counseling, behavioral health or related field, e.g. MSW, MA or MS in counseling.
• Certification - Active and unrestricted Licensure/certification in one or more of the following: Professional registered Nurse, certified rehabilitation counselor (CRC) ADA/HR Certification, Licensed Clinical Social Worker ( LCSW) Licensed Mental Health Counselor ( LMHC), Licensed Professional Counselor
• 3 to 5 years of professional job-related experience.
• 4 years clinical, vocational, behavioral health and/or ADA experience/knowledge.
• 4 years of disability and/or absence relevant industry experience.
• Must agree to complete certification(s), as outlined and required by current departmental policy, within 12 months of hire.

Or an equivalent combination of education and experience

 

Travel

Less than or equal to 10%

 

Principal Duties & Responsibilities

• Tracks trends and shares areas of improvement and service opportunities; monitors key performance indicators (KPIs) and metrics to assess the e