Account Manager (Boston, MA)

About HqO

HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location. 

HqO has been trusted to power 400 million+ square feet across 1800+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world.

We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.

About the role

We’re hiring an Account Manager to join our GTM team in Boston or New York. This role reports to the Managing Director and follows our hybrid work model, with in-office collaboration at least three days per week (Tuesday–Thursday).

As an Account Manager, you will own a defined portfolio of Tier 2 and Tier 3 accounts, ensuring smooth renewals, consistent engagement, and targeted upsell opportunities within existing contracts. You’ll focus on maintaining strong relationships at the working-team and director level, ensuring customers see measurable value from HqO and fully adopt the platform across their portfolio.

You’ll partner closely with Customer Success, Sales, and Product to support customer outcomes and help maintain predictable retention and revenue growth. This role is ideal for someone who is customer-centric, organized, communicative, and eager to deepen their commercial skill set within a fast-paced environment.

What you'll do

Manage Renewals & Identify Upsell Opportunities

• Own the renewal process for your account portfolio, ensuring on-time completion and high retention.
• Identify relevant upsell opportunities based on product usage, customer goals, and market needs.

Build Strong Working Relationships

• Develop and maintain relationships with mid-level stakeholders, property teams, and operational leaders.
• Serve as a reliable commercial partner who understands customer workflows, priorities, and success metrics.

Ensure Value Realization

• Lead recurring check-ins and periodic business reviews to highlight adoption, usage trends, and ROI.
• Work with Customer Success to ensure customers are fully supported and engaged across their portfolio.

Collaborate Cross-Functionally

• Partner with CS, AEs, and Product to build coordinated account plans and maintain proactive customer engagement.
• Share customer feedback and insights that help refine feature development, messaging, and service improvements.

Maintain Accurate Pipeline & Forecasting

• Track renewal and upsell pipelines in HubSpot and ensure all contract and customer data is accurate.
• Collaborate with Finance and Legal on pricing, terms, and agreement execution.

Support Advocacy & Engagement

• Identify satisfied customers who can serve as references, provide testimonials, or participate in marketing initiatives.
• Strengthen HqO’s presence across your accounts and in the broader CRE community.
  
  

What you bring

• 3–5 years of account management or customer-facing experience, ideally in SaaS, PropTech, or real estate technology.
• Strong relationship management skills with experience supporting a large or diverse account portfolio.
• Proven ability to meet or exceed renewal and upsell targets.
• Clear and confident communication skills with the ability to run effective check-ins and business reviews.
• Strong organizational skills, attention to detail, and comfort managing multiple accounts simultaneously.
• Familiarity with CRM platforms (HubSp