Seasonal Rooming Operations Assistant

About the Rooming Operations Department:    
Rooming Operations plays a vital role in delivering a seamless travel experience for our guests. Serving as the central communication hub with all our vendors, this team focuses on managing hotel room allotments—from updating and adjusting guest room inventory based on requests to ensuring our Leaders have accommodations that support the highest quality service. Additionally, Rooming Operations works closely with our Sales and Marketing departments to align room inventory with our broader business goals.  

About the role: 

The Seasonal Rooming Operations Assistant will play a key role in supporting the team with their guest accommodation workflow. The main responsibilities of this role include managing hotel room requests to ensure guests are matched with their ideal accommodations, while also acting as a liaison with our vendors to ensure smooth booking processes. In addition, you will update and maintain an accurate inventory of guest accommodations and identify opportunities to troubleshoot system inefficiencies. This role requires someone who is organized and detail-oriented, with strong time management skills and a proactive approach to problem-solving. This position plays an important part in maintaining strong relationships with our partners across the globe.  

What You’ll be Doing:  

• You’ll be responsible for managing hotel room requests from our dynamic sales team, ensuring each guest finds their perfect Backroads haven.   

• You’ll become a liaison with our partners and vendors, resolving and triaging special requests and ensuring seamless booking processes.   

• Your organizational skills will benefit you when working in our systems to update and maintain an accurate, trip-by-trip guest accommodation inventory.  

• You will work to maintain strong relationships with our partners and vendors by fielding inquiries and answering questions in a timely manner.  

• You’ll gain great time management skills by maintaining timely communication with suppliers, ensuring deadlines are met with precision.   

• You’ll help identify and troubleshoot system bugs and inefficiencies.  

• You’ll have the opportunity to assist with private trip coordination and other tasks as needed.  

What You’ll Need to be Successful:   

• Strong attention to detail, organization, and time management skills. 

• Excellent written and verbal communication skills.  

• Ability to work independently and as part of a team.  

• Eagerness to learn, with a drive to explore new ideas. 

• Affinity for learning new systems. 

• Proficient in Microsoft Office Suite, with a strong emphasis on Excel. 

• Passion for travel and the Backroads' mission.    

Work Environment:  

• On-Site, Berkeley, CA  

• 4 days in-office, 1 day work from home   

• Full time, 40 hours per we