Customer Service Representative

 

Customer Service Representative

 

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Customer Service Representative for our New Braunfels team. This chosen candidate will be highly detail-oriented; exhibit strong customer service skills; be highly productive; be able to multitask and be a team player. This individual will be responsible for creating orders, printing regulatory paperwork, maintaining client related databases. They communicate directly with clients, and works interdepartmentally regarding requested services.

Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management. At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.

This position reports to Onsite Manager. This role is onsite and is based in New Braunfels, TX.

 

Essential responsibilities:

• Create, maintain, and update office administration processes and procedures.
• Create and reconcile work orders for all scheduled jobs.
• Print regulatory paperwork associated with waste pickups and field service work.
• Set-up new customers that result from incoming service requests or from outside sales department.
• Develop relationships with all accounts and work to grow revenues by working with sales.
• Performs necessary record keeping activities including but not limited to manifest filing and box tracking.
• Maintain adequate supply of regulatory paperwork such as manifests, BOL documents, labels, placards, markings, etc. required to perform services.
• Coordinate with and assist Accounting Department on job costing.
• Process vendor invoices and enter costing data into operational software.
• General clerical duties such as answering phones, faxing documents, filing, and office organization.
• Ad hoc projects as they arise.
• Provide outstanding customer service to our clients!

 Basic Requirements:

• Bachelor’s degree preferred.
• 1+ years of customer services experience 
• 1+ years office administration experience
• 1-2+ years of experience working with and being compliant with state & federal regulations
• 1-2+ years of record keeping experience 
• Proficiency in Word, Excel, and Outlook
• High level of comfort with learning new systems and subjects
• Good listening skills with the ability to interact effectively with all levels of personnel and a variety of personalities.
• Strong organization skills with attention to detail

Preferred Requirements

• 1+ years of industry experience 

 #LI-Onsite

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!  

To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website! 

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697.  The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.