Store Manager

The Store Manager will oversee daily store operations, ensure compliance with company policies, and deliver exceptional customer service. This role leads the team, enforces standards, and maintains a welcoming environment that encourages customer loyalty.

Key Responsibilities:

• Lead and manage store team members, including scheduling, coaching, and performance evaluations.
• Enforce store policies, health and safety standards, and operational procedures.
• Support and coach staff to achieve excellence in beverage preparation, customer service, and operational tasks.
• Ensure consistent enforcement of performance standards and barista techniques.
• Monitor and uphold high standards of performance and presentation across all shifts.
• Resolve customer issues promptly and professionally.
• Monitor sales, expenses, and operational metrics, implementing improvements as needed.
• Promote a positive, team-oriented culture rooted in respect, accountability, and excellence.
• Support training initiatives and ensure team adherence to brand standards.

Qualifications:

• Proven leadership experience in retail or food service.
• Strong communication and interpersonal skills.
• Ability to enforce policies and uphold standards during all shifts.
• Customer-focused with a proactive problem-solving approach.