Director, Technology & Operations- NBC4 Washington DC

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

About Us:

Located in Washington, DC and undergoing a state of the art renovation, the home of NBC4 and Telemundo44 is a 152,000 square-foot broadcast center. It features cutting-edge newsroom IP technology and LEED energy-efficient design. NBC Universal is one of the world’s leading media and entertainment companies in the development, production and marketing of entertainment, news and information to a global audience.

Overview:

The Technology & Operations Department (DC TechOps) provides Technical Support, Engineering, Media Operations, Production, Studios and Facilities services for internal clients for the local portfolio of NBCU Owned Television Station businesses. 

The Director, Technology & Operations is a full-time position leading the Technical Support teams focused on the implementation of technology solutions and client focused technical support. This position is a critical part of delivering world class support and innovative new technology, enabling operational change and driving smart business solutions. Reporting to the VP, Technology & Operations, the Director of Technology will be the client facing role.  Guiding the Manager of Technology, will have ultimate responsibility for ensuring the technical team is properly focused and working toward properly aligned goals. Candidate must have experience in managing and developing technical staff with a deep understanding of current and emerging technologies across media and entertainment including infrastructure, distribution, live production, post-production, newsgathering and newsroom systems.

Job Responsibilities: 

• Development, implementation and accountability to standards, controls and processes that ensure a high degree of availability and reliability across all technical systems and operations
• Facilitate team success with strategic guidance and helping identify and mitigate roadblocks
• Manage day to day technical support operations, ensuring the Station’s technical support standards are met focusing on load balancing, prioritization, SLAs and client satisfaction
• Support Enterprise teams with IT system troubleshooting and problem resolution
• Handle and address customer communication, escalation and incident response management
• Provide escalation support for deployed infrastructure as needed by liaising with vendors and other internal / external engineering SMEs for problem resolution
• Manage the implementation, commissioning, documentation and operational handoff of new technology
• Troubleshoot issues and support all systems, infrastructure, and applications (24/7) and coordinate production, technology and facility needs across all departments and local businesses.
• Oversee the purchasing of equipment and the coordination of the stations’ technological planning and development.
• Work with client Operations teams to promote a strong VOC (Voice of the Customer) to define requirements and deliver solutions that creatively solve business challenges and implement new processes across Production, Creative Services and other departments as needed
• Provide operational support as needed
• Evaluate and manage technical solutions across all broadcast systems including both SDI and ST-2110 video infrastructures, physical / virtualized / cloud-based compute & storage, network, encode / decode platforms, live production systems, news gathering tools, NLE, media asset management systems, distribution and transmission systems
• Manage station RF environment including TV Transmitters, mics, IFBs and other RF driven systems
• Ensure the successful handoff and maintenance of all relevant documentation, system knowledge and support processes to the support &