Menu Specialist: In-Store & Digital

Company Description

Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada and more than 20 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.

Job Description

We have an exciting opportunity available for a Menu Specialist located at our corporate headquarters in Bloomington, MN.  This position performs work involving the ongoing evolution, development and maintenance of Menu Database structure and technical support across all supported Menu platforms. Provide day-to-day support for the stable operation of menu platforms. This includes execution of project plans, software development plans, support for installation events, training events, and assisting with documentation of processes and communications for the DQ system. In addition, this position will play a key role in providing and coordinating support to franchisees, and field staff menu platform related issues that involve hardware, software, information reporting, process and data related issues. The Menu Specialist must be able to build and maintain strong partnerships with internal stakeholders across the business as well as possess the ability and willingness to provide a high level of support to franchisee locations.

Key Accountabilities:

Menu Platform Management

• Responsible for necessary configuration and maintenance around the Restaurant Technology platform menu as well as providing support for other digital menu platforms.
• Assist in developing the communication strategy with franchisee locations and Field Staff as it relates to software updates, menu updates, system enhancements, training materials, etc.
• Develop project plans and provide direction to internal and external team members to achieve effective release management for ongoing development of menu standards (design, unit testing, providing test script cases and business requirements).
• Ensure test control procedures are followed to ensure stability of platform configuration and deployment.
• Perform client administration programming duties required to maintain, configure, and populate data related to all necessary menu platforms.
• Create and maintain detailed documentation for workflows, implementation strategy, platform conversion methodology and system configuration (hardware & software).
• Perform work audit and data management tasks to maintain data integrity within necessary menu platforms.

Menu Program Support

• Responsible for serving as an IT liaison role between Restaurant Technology team, Marketing, creative services as it relates to the ongoing promotional menu management.
• Responsible for maintaining the relationship and managing vendor partners to ensure the delivery of technology service and support programs.
• Excellent interpersonal skills with the ability to effectively collaborate with internal and external peers to accomplish the goals of the department and business.
• Support the deployment and installation process for menu platforms.
• Provide Level 2 support to all operators, field force and internal customers. o Occasional travel required to help support store openings and technical support.
• Work with Technology Trainer to review and update training curriculum for various menu platforms.

Qualifications

• Bachelor’s degree or equivalent work experience, with a technology emphasis.
• Proven track record in providing effective and successful technology support.
• Knowledge of restaurant or retail POS, web back office, and Kitchen routing systems is highly desired. 
• 3+ years of experience preferred in performing support activities related to the EPOS/Mobile App/Menu Boards in the retail technology industry.
• Familiarity with restaurant technology software and menu platforms preferred (PAR Brink EPOS, Retail Mobile Apps, Olo, Digital Menu Boards)
• Attention to detail to work within complex data management and data environments.
• Process and project management skills – development and working w