Program Support Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Mission 

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time. 

Purpose 

The Client Relationship group (Strategic Account Management) is a critical part of the Biologics team focusing on larger scale client relationships that encompass almost all of Biologics’ business units.  The core purpose of this team is to mitigate potential service errors and reduce the business risk of complex accounts through greater management oversight.  

The Sr. Associate, Client Management is responsible for managing projects focused on the implementation and/or ongoing management of program sourced to Biologics by McKesson by a pharmaceutical company client.  

The Sr. Associate, Client Management serves as a client contact in supporting the ongoing maintenance of an account and is responsible for providing solutions that proactively meet client program requirements.  

The Sr. Associate, Client Management will support the relationship between the client-manufacturer and Biologics by McKesson and contribute to cross-functional teams across business units. 

Key Responsibilities 

Customer Relationship Management 

• Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities. 

• Responsible for written and verbal (non-sales and non-IT specific) communication to the client. 

• Contributes to Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc. 

Project Management 

• Provides patient updates on pending and active refill patients in timely manner to client and field contacts 

• Updates standard and ad hoc reports as required, provides additional status updates to the client contacts 

• Responsible for identifying project priorities with customers and communicating priorities to internal operations and BI team. 

• Assist operations team as needed with escalated cases 

Account Management 

• Support Account/Program Manager with documentation of all client engagement 

• Serves as the first point of contact for day-to-day program issues from client reimbursement field team.  

• Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary. Interacts with all internal departments to assist as needed in providing bu