Jobs and Careers

Technical Customer Service - Bi-lingual Spanish speaking (Punching Division)

United Statesfull_timeVerifiedPosted 25 Sept 2025

💰 $77,556/yr

About the role

Technical Customer Service - Bi-lingual Spanish speaking
Hugo, Minnesota · Customer Service

JOB SUMMARY
Join our Punching Division, where we lead the industry in service, quality, and innovation. As a Technical Customer Service Specialist, you will be the primary point of contact for our customers, handling all aspects of service and support. Responsibilities include answering telephones and e-mails, processing quotes and orders per customer requirements, identifying and recommending tooling solutions for customer applications, problem solving for the customer, tracking orders, and following up with internal and external customers. This role also involves collaborating with teams across divisions, to deliver seamless solutions and outstanding customer support.

PRIMARY DUTIES AND RESPONSIBILITIES

Understand and communicate complex and technical tooling solutions for our customers.
Answer phones and e-mails to take orders and process quotes utilizing the SAP ERP system.
Communicate with customers via phone, email, or face to face with all aspects of their account and orders.
Assist customers with questions and problems to be able to provide them with the best tooling solutions.
Review customer applications and prints to determine the correct tooling solution that best serves the customer.
Collaborate and support co-workers, outside sales agents, designers, and outside distributors.
Additional duties as assigned by supervisor.

QUALIFICATIONS

Bilingual in Spanish/English.
Strong mechanical ability.
Customer service work experience.
Strong interpersonal communications skills.
Ability to communicate clearly, effectively, and professionally with customers and co-workers.
Ability to proficiently speak, read, and write in Spanish.
Ability to communicate technical product and manufacturing related information.
Strong computer skills and proficiency in Microsoft Office products including Word, Excel, and Outlook.

PREFERRED QUALIFICATIONS

College degree in Business, Communications, Engineering, or related
Technical sales and manufacturing work experience.
Technical mathematics knowledge to calculate dimensions and clearances.
SAP experience.

COMPETENCIES

Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Accountability - Ability to accept responsibility and account for his/her actions.
Adaptability - Ability to adapt to change in the workplace.
Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
Communication - Ability to communicate effectively with others using the spoken word and writing clearly and concisely.
Team Player - Ability to get along well with a variety of personalities and individuals and work well in a team environment. Ability to recognize and show consideration for others.
Problem Solving/Innovative - Ability to find a creative solution for or to deal proactively with work-related problems.
Reliability - The trait of being dependable and trustworthy.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.