Senior Analyst Digital Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are seeking a PBM Digital Operations & Implementations Analyst to join our fast-paced, high-performance PBM Digital Operations team. Candidates must have a strong technology acumen, possess good organizational skills, and exhibit strong written and oral communication skills. Additional requirements include flexibility with schedule to work nights, weekends, and holidays at times when business needs warrant.

The ideal candidate would also have experience using, implementing and/or operating within web-based applications and healthcare and business knowledge.  The candidate should also have a comfort level meeting with or presenting to technical and nontechnical groups as well as executives and clients as needed.

Job responsibilities include project implementation, requirements gathering, system setup, development of use cases, acting as a liaison between developers and users, assessing project readiness, software training and support of new client business with major organizations throughout the United States. In addition, operations prod support and troubleshooting, requirements gathering support and UAT testing are a portion of the responsibilities for this role.

The Digital Operations & Implementation Analyst has an understanding of the transformation areas, business themes, and opportunities available for exploitation. 

Executing the digital vision prescribed by client leadership. 
Realizing a return or an increase in customer satisfaction based on digital investments. 
Increasing the communication of products and service offerings to the right audience. 
Implementing systems that provide the ability for various groups to communicate efficiently and effectively.

Ensuring quality when troubleshooting and prod support needs are required.

• Salesforce.com Digital Intake, task tracking and ensuring completion of milestones are successfully executed and on time.  SFDC gatekeeper – monitor and assign cases – back up.
• eScope or Implementation Project plan task management and completion (project management task tracking tool).
• Communicate ongoing status and new risks/delays to Project Manager and requestors in a timely manner.
• Open Enrollment (OE) Tools: Work with implementation/account teams and clients to define pre-enrollment tool requirements, build new links, update existing sites/links, and resolve issues/support OE tools
  • OE support - Build OE Tools (CDC & Pharmacy)
  • OE support – Update active OE sites (AEM, HTML sites)
  • OE support - Assist with troubleshooting of OE links.
  • Content - Update/Create Drug Lists on OE Sites & Caremark
  • Content - Update/Create Content for clients on caremark.com
  • Content - Update Monthly DSA updates (Drug Safety Alerts)
• Personalization Configurations  – Document requirements, open tickets for Engineering teams, validate personalizations for engineering on a rotating schedule. 
• UAT testing: Creates test plans to document and track verifications of configurations
• Welcome Season Go live support – validations/troubleshooting Caremark.com, including registration validations for new carriers.
• Caremark.com support – Tier 1 troubleshooting/issue resolution support
• Testing support for UAT, Releases, NCQA etc.
• Content Updates including Formulary Drug Lists and MedD monthly updates

Required Qualifications

• Digital industry or software development experience
• B2B client-facing experience
• Health care industry experience preferred; PBM experience a plus
• 2+ years' experience in consulting and/or implementing solutions leveraging a combination of customer technology strategy, future state architecture design. 
• Experience leading functional or technical teams at client sites on at least two complex full-lifecycle technology project implementations. 
• Experience designing and implementing technology-enabled bu