HVAC Parts Coordinator/Warranty Administrator

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.


Job Description: Parts and Aftermarket Warranty Admin
Responsibilities:
▪ Provide exceptional customer service, to internal and external clients
▪ Process warranty for Customers
▪ Work with suppliers to get RMA, Credits and or replacement parts
▪ Work with accounting to ensure credits are applied to proper accounts
▪ Coordinate with warehouse to ensure inventory is received
▪ Track shipment for customers
▪ Place orders for parts and equipment
▪ Assist parts counter when needed
▪ Make system adjustments when required.

Skills:
• Have a positive attitude, take ownership of responsibilities and take pride in contributing to team success
• Ability to work both individually and in a team environment
• Have a high level of commitment to customer service
• Ability to assess situations and people, use discretion to make snap decisions and act with independent judgment and discretion
• Creative and resourceful problem-solving skills
• A self-starter, with a focus on successfully completing projects
• Some sales or customer service experience, particularly retail parts counter, is an asset
• Excellent oral and written communication skills
• Strong computer and telephone skills
• Strong multi-tasking and organizational skills

We offer:
• HTS Engineering is the largest independent commercial HVAC manufacturers’ rep in North America, with 16 offices in the US and Canada (head office in Canada).
• We have created a friendly, fair and professional environment where employees enjoy their work.
• We take great pride in “delivering real success” to our clients and believe it is only through a fully engaged team of employees that we are able to do this.
• We will train, develop and promote those who demonstrate they are worthy of our investment.
• We offer competitive salary and benefits

Interested in building a career, rather than finding a job?
HTS is a growing company with a reputation for emphasis on building strong customer relationships. As an inside sales representative, you have a strong commitment to providing a high level of service in each and every interaction.


HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.