Clinical Strategy and Operations Managing Director- Cigna Healthcare

OVERVIEW/DESCRIPTION:

As a member of the Cigna Healthcare (CHC) Senior Clinical Leadership team, this role will report directly to the Chief Medical Officer (CMO) for Cigna Healthcare and will be responsible for driving and supporting the development and execution of business priorities and goals.

Key accountabilities for this role include:

• Serves as a critical business partner and advisor to the CHC CMO, working in close partnership with the CHC Clinical Senior Leadership team, key matrix partners, finance and human resources.

• Acts as a connector within CHC Clinical and to U.S. Employer and other CHC businesses to ensure business challenges are prioritized, addressed and escalated appropriately, provide strategic guidance and counsel on organizational imperatives, align the leadership team, and drive the appropriate flow of decisions and information in furtherance of strategy execution.  

• Serves as proxy for the CHC CMO on vital matters within the organization on cross-business/functional priorities and strategic initiatives.

• Drives and is accountable for the execution of annual CP&Q strategic and operating plan, roadmap, project efforts, and major initiatives.

• Acts as a conduit between CP&Q and all enterprise business units including all related CHC partners to ensure business unit specific strategic and enterprise priorities are prioritized, preserved and upheld.

• Drives the CHC clinical organization agenda and priorities forward and draws connections between departmental initiatives.

• Lead and develop internal teams within CHC clinical to support clinical and leadership needs .

• Represents CP&Q in any portfolio and prioritization activity.

The successful candidate for this role will be execution-oriented, a collaborative leader, a facilitator, an open-minded innovator, a self-starter, a good listener, a change agent, a fact-based, critical thinker and possess strong capabilities to transform various ideas and actions into a synthesized set of business plans and processes for an executive level audience.  This leader will be adept at managing a broad portfolio of activities and functions, acting as both an individual strategist and contributor, and a manager of higher performing teams.

RESPONSIBILITIES:

Strategy:  Act as a thought partner and leader to the CMO, partnering on how to advance CHC’s clinical strategy in areas of value-based care, patient and provider experience, total cost of care management, and clinical innovation. Assists in the content creation for key communication materials to be used internally and externally.  

• Possess and communicate deep industry knowledge of and experience in value-based care, population health, technology, data, analytics and innovation to help advance the organization’s position.

• Leverage prior strategy and consulting experience to support the development and socialization of new clinical strategic priorities.

Business Operations Leadership: Work collaboratively with the CP&Q Senior Leadership team and key leaders across CHC to drive execution against CP&Q goals.  Serve as key business partner to CHC CMO.  Monitors information flow; sometimes acting as a consultant to ensure the involvement of the CMO in a project or decision-making process, is at the right moment.

• Develop a deep understanding of CHC and the broader health care ecosystem to inform strategy, actions needed from the team, and highlight/enable engagement efforts for leadership.

• Establish strong working relationships and develop a high level of credibility across the business, including other CHC Chiefs of Staff and SLT leaders, and with matrix partners.

• Lead within a matrixed environment, including internal associates, external partners and consultants throughout the Cigna enterprise.

Team Development and Management: Manage a portfolio of internal teams that support the CHC clinical strategy and operations, including those focused on special projects and strategy, program operations, communications and medical writing, insights and analytics, and administrative support.

Management Process & Operating Model:  Owns coordination/curation of management process; responsible for ongoing implementation, adherence, revisions, etc.  Oversees team meetings, strategic areas of focus across the team and governance for CP&Q in partnership with the CMO and the rest of the CP&Q Senior Leadership team.

• Facilitate