Commercial Property Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL has a great opportunity to join our Retail Property Management Team on the Big Island of Hawaii.

The Property Manager is responsible for providing direct management oversight for a complex group of properties that include institutional clients, larger centers and have a high percentage of national retailers. The Property Manager is responsible for maximizing NOI and asset value on behalf of JLL clients.

 Specific responsibilities include property management, operations, maintenance, client and tenant relations, supporting the leasing team, marketing, accounts payable collections, annual budgeting, risk management and financial reporting.

Client Service

• Establish and maintain an effective working relationship with the client without the support of senior management

Operations

• To develop, articulate and implement business plans for each assigned property, that are consistent with the owners needs and objectives to maximize asset value and NOI
• Monthly / Quarterly financial and management reporting as required by client
• To provide oversight of contractors and maintenance personnel at properties to ensure they are being maintained properly and as required.
• To build relationships in order to retain current business, expand opportunities with existing clients and leverage that in pursuit of additional clients and business opportunities.
• Understanding the leasing process and effectively supporting the broker/agency leasing team.
• Maintain/Update Emergency Response Manuals and hold regular meetings with tenants.
• Ensure the assigned properties are managed consistent with JLL’s Core Practices and Standards of Excellence

Financial Performance

• Need to be financially astute and have a thorough understanding of retail accounting principles including recovery ratios and methods, allocating costs to various CAM pools, accrual and cash basis accounting, reading and understanding financials and be able to abstract information from a lease.
• To project and achieve budgeted financial goals as outlined in the approved annual operating budget while adding value to the property(s) with prudent management and business decisions.
• Implement the approved business plans and achieve the budgeted financial goals as outlined in the approved annual operating budget while adding value to the property(s) with prudent management and business decisions

Marketing

• Build relationships with tenants in order to retain current business, expand opportunities with existing clients and leverage that in pursuit of additional clients and business opportunities
• Supporting the marketing efforts of the property

Leasing

• Ensure the Assistant Property Manager’s responsibilities are being completed as required
• Understanding the leasing process and effectively supporting the broker/agency leasing team

Knowledge, Skills & Abilities

Education/training

• B.A. or B.S. Degree preferred
• Degree in real estate, management a plus

Years of relevant experience

• At last 3 years’ experience in commercial property management, multiple Retail property responsibilities preferred.

Skills and knowledge

• Competency using Microsoft Office, navigating the internet, general use of personal computer
• Excellent verbal and written communication skills
• Demonstrate leadership and professionalism
• Ability to problem solve and provide actionable and positive feedback
• Ability to work both independently and within a team environment
• Ability to work collaboratively with cross-functional groups
• Flexible and able to work in a fast-paced environment

Certifications/licenses

• HI Real Estate License required w/in 90 days.
• Physical work requirements and work conditions
• Can involve standing and walking; working nights and weekends and driving to properties for inspections and client visits

Estimated