Field Service Technician -BU Egg

Under the motto “Taking action for future generations”, we at Big Dutchman have been conveying our ideas to more than 100 countries for over 80 years – because feeding the world is our profession. Our high-tech farming solutions for proteins and plants make our customers successful and empower farmers around the world to act more sustainably. And no wonder, because whether at our headquarters in Vechta (Germany) or at our locations on five continents: in our family-owned company, more than 3,400 motivated employees provide animal-friendly and sustainable solutions. As a driver of innovation, we never lose sight of the appreciation we have for our team. We enjoy our daily business and take action for future generations together. 

Does this sound like the working environment you are looking for? Then join our team as a Field Service Technician.

 

Field Service Technician

 

Big Dutchman provides a complete line of poultry and swine production equipment around the world and leads the industry in the design and production of products. Our US headquarters is based in Holland, MI. For this position, the service area will be throughout the US with possible travel to international locations.  Relocation not necessary.

 

 

POSITION SUMMARY:

Will install, inspect, service and repair equipment in the field while under general supervision of the Service Manager.

• Performs the duties of site manager if required at multi-house installations.  This includes inventory management and general project coordination with customer service.
• Maintains frequent contact with the main office to receive assignments and review service problems.
• Writes service reports from findings in the field
• Frequently contacts customers regarding any service needs.
• Refers more complex problems to the Field Service Manager.
• Oversee installation process at various levels depending on our responsibility.
• Coordinate independent contract installation crews.
• Work closely with the Service Manager to develop and administer processes to better manage installations.
• Work with the Service Manager to reduce warranty expense while improving customer satisfaction.
• Conduct customer, Distributor or Installer training on system installation, operation and maintenance.
• Conduct follow-up visits to installations to ensure proper system function.
• Provide after sale technical support and service as required.
• Recommend improvements to product ensuring ease of installation, improved function and cost reduction.

 

QUALIFICATIONS

• High level of technical aptitude including electrical and mechanical systems.
• Proficient and diplomatic with oral and written communication with customers.
• 80-100% travel required.
• Willing to work irregular hours and weekends if required.
• General knowledge of common Microsoft software and email
• Ability to capture and transmit digital pictures via e-mail.
• Ability to maintain a detailed log of equipment installation errors and part shortages.
• Comfortable working in the conditions associated with a large-scale poultry / livestock environment.
• Proficient at root cause analysis of mechanical deficiencies.

 

What is your chance?

You will be part of a dynamic and challenging working environment characterised by flat hierarchies and open and constructive cooperation. Take on exciting tasks in a rapidly growing market and contribute your skills with a lot of initiative.
 

Let's talk!

Our recruiter is looking forward to getting to know you and will be happy to answer any questions: call [[recruiterPhone]]

 

You want to convince us right away?

Send us your detailed application documents, including your salary expectations and earliest possible starting date.