Microsoft Competence Center Senior Agent

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

For this role we are looking for someone to join our team in Prague, CZ.

As a Microsoft Competency Specialist, you will be responsible for ensuring that our organization maintains a high level of expertise and competency in the Microsoft Office suite. Your role will encompass a wide range of responsibilities, from technical support and training to knowledge management.

Task and Responsibilities:

• Competency Assessment: Evaluate and assess the current competency levels of our team members in various Microsoft Office apps.
• Training and Development: Develop and execute training materials and learning paths to enhance the skills and knowledge of our employees.
• Technical Support: Act as a subject matter expert and provide warm hand over from our Service Desk team members when they encounter complex issues or need assistance with Microsoft-related queries.
• Develop and Assist: Support end users with creating customized process flows and applications through PowerApps and PowerAutomate
• Documentation: Create and maintain documentation, best practices, and knowledge base articles related to Microsoft Office for internal reference.
• Analyze and Report: Support end users with advanced Excel analytics and Power BI queries. Set up customized reports via Power BI.
• End user knowledge: Produce a monthly newsletter offering advice to some of the common solutions. Prepare end user focused training materials for all MS Office applications.

Requirements

• Language skills: fluent German and English, other languages are advantage
• Senior expertise in MS Office suite with main focus on Excel, PowerPoint, Power BI, Power Apps and Power Automate
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task
• Ability to work independently and effectively
• Readiness to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?