Research Operations Lead

<p><strong>Applecart </strong>is the leading technology company that C-suites rely on to reach business-critical decision makers. The most important decisions are made by the hardest people to reach and influence. Historically, C-suite leaders have lacked the tools to reach the stakeholders who matter most to their business. The C-suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business-critical decision makers and those they trust —&nbsp; from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart’s platform uses publicly available data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those who matter most to them.</p> <p>We are hiring a&nbsp;<strong>Research Operations Lead</strong> in our New York City office.</p> <p><strong>About the Role:</strong></p> <p>As a Research Operations Lead, you will manage and grow a team of researchers who use our tech platform to build impactful audiences on behalf of some of the country’s most prominent companies, trade associations, nonprofits and advocacy organizations, and scale the processes they use to do their jobs. In this role, you will be a critical member of research team leadership and ensure Applecart’s audiences are delivered efficiently and with the highest quality. You’ve previously managed a team and you’re excited to bring your experience in managing productive teams. You are naturally curious and are excited about learning, mastering and eventually improving our research processes. You are extremely organized and proactive, pay close attention to every detail within a process, and are always looking for ways to improve and streamline your and your team’s work. This role will report to a Research Operations Manager.</p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Onboard and manage a team of researchers, including formal performance management, new hire training and development, and direct team oversight</li> <li>Gain a deep understanding of our internal tech platform and architecture, ensuring team alignment as the platform evolves</li> <li>Focus on end-to-end project management to ensure client audiences are delivered on time, including team prioritization and suggesting strategies to reduce operational workload</li> <li>Lead internal initiatives that improve the research team’s processes</li> </ul> <p><strong>Exper