JOB SUMMARY:

• Administers procedures and oversees repeatable processes to manage and improve the Service Center network competitive advantage. Performs a strategic analysis of market competitiveness. 

JOB RESPONSIBILITIES:

• Ensures appropriate processes available for all aspects of the Service Center business.
• Take on new projects while maintaining daily work duties.
• Identifies service areas needing improvement or adjustment, to increase the quality and efficiency in the performance or aircraft maintenance work.
• Identify emerging customer trends, track customer activity, and provide insights to the organization regarding the market landscape.
• Develop business cases as required.
• Develop and present training material as required.
• Provide data in all areas of the Service Center and work directly with Service Center Management to improve or correct unfavorable trends.
• Provides a positive and open environment where there is communication, clear direction and specific desired results.
• Must be willing to travel (both international and domestic).

EDUCATION/ EXPERIENCE: 

·         Bachelor’s degree in

o   Business Administration

o   Aviation

o   Other related field

QUALIFICATIONS: 

·         SAP/iMRO experience preferred, but not required.

·         Customer-oriented environment with professional demeanor and minimal supervision

·         Strong organizational, verbal, and written communication skills

·         Ability to multi-task in fast paced environment

·         Aviation experience preferred, but not required

·         Organized and action oriented

·         Proficiency in Microsoft Office suite

·         Self-starter that works well in team environment 

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills req