Patient Access Representative - Emergency Department

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Representative - Emergency Department

                        

Location

Dover

                    

Facility

Union Hospital

                     

Department

Admitting and Registration-Cleveland Clinic Union Hospital

                      

Job Code

U99943

                     

Shift

Evenings

                       

Schedule

2:00pm-10:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Union Hospital and experience world-class healthcare at its best. Located in Dover, Ohio, Union Hospital is an award-winning not-for-profit community hospital serving the communities of eastern Ohio. Community and personalized care are at the forefront of Union Hospital’s values. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic, you will build a rewarding career with one of the most respected healthcare organizations in the world.  

 

At Cleveland Clinic, exceptional service isn’t an add-on it’s at the heart of everything we do. We’re proud to be among the first healthcare systems in the nation to make patient experience a core part of our mission, delivering care that truly centers on what matters most to patients and their families.

As a Patient Access Representative at Union Hospital, you’ll play a key role in shaping that experience from the very first interaction. You’ll guide patients through the arrival process with professionalism and empathy handling registration, insurance verification, and essential information gathering with accuracy and care. In this front-line role, you’ll connect with people from all walks of life, ensuring they feel welcomed, informed, and supported. Your work won’t just keep operations running smoothly it will leave a lasting, positive impression during moments that matter most.

Join a team that values your contributions, invests in your growth, and empowers you to make a meaningful difference every day.

A caregiver in this role works evenings from 2:00PM – 10:00PM, including rotating weekends and holidays. 

A caregiver who excels in this role will:  

• Perform registration and obtain information about demographics, insurance, medical and financial.  

• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  

• Function as a Super User and act as a resource for training of new caregivers.  

• Provide registration and cash collection access in Epic.  

 

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED and two years of experience in a customer facing role  

• OR an Associate’s Degree and one year of experience  

• OR a Bachelor’s degree  

• Knowledge of medical terminology sufficient to understand physician orders or completion of course within one year   

• Basic PC software application knowledge and ability to use multiple data systems   

• Excellent communication, organizational and interpersonal skills  

**Please note that if