Katzen Ticket Office and Event Support (Student) (FWS)

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Department:

College of Arts & Sciences

Time Type:

Part time

FLSA Status:

Non-Exempt

Job Description:

Summary:

The Ticket Office and Event Support workers will be present at Katzen Art Center performances to assist the Ticket Office and Front of House Supervisors in providing a positive patron experience for all. In addition to comfortably using the ticketing system, Ticket Office support staff will run the Will Call table during events and respond to telephone calls and voicemail. Ticket Office and Event Support staff will be crossed trained to work in both Ticket Office and Usher positions. This position requires strong customer service skills and a positive attitude. A successful candidate must be able to work with the public in a professional manner. Additionally, Ticket Office and Event Support staff may be cross trained to work events at AU’s Greenberg Theater. However, this position’s primary location is at the Katzen Art Center. Katzen Event Support staff are at all times expected to act in a professional manner as a representative of the Katzen Arts Center. Business casual attire is mandatory when working.Ticket Office Assistants and Ushers report directly to the Patron Service & Events Coordinator. If a Ticket Office Assistant or Usher is working an event, they should report to the Event Supervisor (usually a graduate student) that is in charge.

Responsibilities:

• Ticket Office Assistants are responsible for processing ticket orders both over the phone and in person at the box office window (during performances as well as weekly box office hours).

• Ticket Office Assistants will additionally provide thorough information about performances and events happening throughout the Katzen Art Center, Greenberg Theater and Katzen Museum to patrons.

• Post-performances, Ticket Office Assistants will be responsible for collecting and packaging remaining Will Call tickets and ticket stubs for filing.

• Event support workers will be responsible for general office tasks such as filing, maintaining office organization, and light cleaning duties.

• Ticket Office Assistants will develop an excellent working knowledge and familiarity with the online ticketing system to provide a quality ticket-buying experience.

• Ticket Office Assistants will check and return ticket office phone messages daily; and act as a liaison between the public and the Patron Services & Event Coordinator.

• Ushers will tear tickets, answer patron questions, and assist with seating in the venue.

Position Type/Expected Hours Of Work:

• Part-Time.

• 2-12 hours per week (significantly varies).

• Hours dramatically vary depending on the event schedule.

• Events typically take place Thurs-Sun in the evenings (hours are flexible around other academic priorities).

• Evening and weekend availability is strongly desired.

• If a student holds a weekly shift during the Ticker Office's normal business hours (M-F, 11am-4pm), they are guaranteed a consistent number of hours per week.

• Student must have a Federal Work Study (FWS) Award.

Salary Range:

• $17.95 per hour.

Required Education and Experience:

• Candidates must demonstrate positive face-to-face customer service and the ability to work independently as well as on a team.

• An interest in the performing arts and event management is desirable as well as strong communication skills.