Regional Director of Operations

Who Is Anew?

Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.

Why Work at Anew?

Flexible & Supportive Culture: Growth, work-life balance, and flexibility are built into every role.

Fun Work Environment: Get involved in community outreach, holiday events, team parties, monthly “First Friday” all-staff events, and much more!

Recovery Friendly Workplace: We are a certified Recovery Friendly Workplace that values lived experience and understanding.

Comprehensive Benefits:

• Weekly Pay
• Paid time off
• Company-paid holidays
• Benefits Eligibility on Start Date

If you are looking for more details about us, please visit https://anewbh.com/.

 SUMMARY: 

The Regional Director of Operations (RDO) provides administrative support to all staff at the assigned site(s) and ensures that quality services are provided to clients. The RDO also represents Anew Behavioral Health for the site(s) by maintaining relationships with partners, providers, and contract personnel. 

Duties and Responsibilities 

• Recruit, train, and supervise location staff, including clinicians, administrative personnel, and support staff. 

• Foster a positive and inclusive work environment that promotes professional growth and development. 

• Conduct regular performance evaluations and provide coaching and feedback to ensure high performance and accountability. 

• Ensure adherence to all relevant regulations, licensing requirements, and accreditation standards. 

• Ensure that providers are continuously assigned caseloads, removed from caseloads as needed, and provided the necessary information to maintain appointments. 

• Coordinate and participate in quality assurance audits, striving to achieve a minimum score of 80% per site and work quarterly with QC Team to review quarterly/monthly intake, treatment plan, and ongoing audits. 

• Implement corrective actions and improvements as needed to maintain and enhance service quality. 

• Oversee relationships with external vendors and service providers, negotiating contracts and ensuring service delivery meets expectations. 

• Monitor vendor performance and address any issues or concerns in a timely manner. Collaborate to develop and execute strategies for client acquisition and retention.  

• Monitor client census and service utilization, aiming to achieve a minimum of 150 clients averaging 50 units of service per month per site. 

• Cultivate positive relationships with clients, families, referral sources, and community partners to support business growth and client satisfaction. 

• Promote a positive organizational culture aligned with the agency's values and mission. 

• The RDO will focus on and be responsible for Active Census Management, Ser