Project Coordinator (Smart Pass)

Company Description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Job Description

Arcadis is growing!  Arcadis USA is seeking a Project Coordinator to join our Intelligent  Systems Engineering - Public Transportation team in our San Jose office, USA.  This role sits within the Global Intelligence Business Area. The successful candidate will play a vital part in Arcadis's corporate team. Everyone contributes to a common goal. Our diverse, energetic staff prides themselves on helping their teams run smoothly.

Arcadis's San José, CA office is looking for a Program Coordinator. The Smart Pass Program Coordinator position is a support position that performs the day-to-day work of the Smart Pass program, including both phone and email interactions with current and potential participants (local employers, residential communities and universities) throughout Santa Clara County. The Program Coordinator is responsible for evaluating, interpreting and explaining the Smart Pass policies and procedures to the Coordinators of various organizations, as well as agency staff members.

Role Accountabilities:

• Liaising with agency staff members for policy decisions, questions and other miscellaneous activities related to the program; the agency Accounting staff members for the creation, tracking and follow up on invoices and payments; the Clipper staff members for the activation, deactivation and troubleshooting of Smart Passes; and Coordinators from various organizations for the management of the Eco Pass program;
• Managing contract agreements and renewals between the agency and participating organizations; creating, updating and maintaining customer accounts and program records; monitoring and updating card inventory and statuses for cards assigned to participating organizations; creating photo ID cards for select organizations; and calculating and tracking balances due for program participants;
• Maintaining, assigning, distributing, reconciling and safeguarding the agency’s card inventory.
• Analyzing and compiling data and preparing clear, concise and accurate reports, email and other program related correspondence as needed;
• Demonstrating and providing non-technical training on use of the web-based portal and other program requirements; and
• Establishing and maintaining effective and cooperative working relationships with institution Coordinators and all levels of agency staff.

The estimated salary for this role is between $70,000-$77,000 USD.

Qualifications

Qualifications & Experience:

Education:

• A Bachelor’s Degree in a related field with major course work in transportation, marketing, public relations, or public or business administration; PLUS one (1) year of customer service experience; or
• An Associate of Arts Degree or 60 semester credits (90 quarter credits) from an accredited college or university with major course work in business or public administration, public relations, transportation or a related field; PLUS one (1) year experience in program coordination, administration or management and one (1) year of customer service experience; or
•  Applicable professional experience in the management or coordination of a ride-share program or similar may be substituted for the required education, PLUS one (1) year of customer service experience;.

Physical Task & Environmental Conditions:

• Long periods of sitting may be required.
• Regular use of computer monitor and keyboard required.
• Must be able to lift, carry, push and/or pull objects and materials of light weight (5-10 pounds).
• Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by-case basis.
• Knowledgeable of local geography;
• Proficient in the use of Microsoft Office Professional Software, including, but not limited to, Microsoft Word, Excel and PowerPoint;
• Experienced utilizing databases for the management of customer accounts and inventory;
• Capable of handling sensitive issues with discretion and tact;
• Capable of analyzing problems and developing solutions;
• Capable of establishing priorities and meeting deadlines;
• Skilled at communicating effectively in person, by phone and in writing; and
• Perform quality work within deadlines with or without direct supervision;

Additional Information

Why Arcadis?

We can only achieve our goa