Customer Service Representative

**This role is not open for submissions from outside staffing agencies**

 Customer Service Representative 

 

What Brought You Here:

• Benefits that start DAY ONE!
• Opportunity for Quarterly Performance Bonus
• Opportunity for Quarterly Safety Bonus
• Days and Hours: Monday through Friday 8AM – 5PM, overtime may be required (occasionally may be required to travel to make customer visit)

 

Who You Are:

 

Proactive, thorough, trustworthy, and accountable. Someone who has high standard for excellence & enjoys family like work environment. 

 

What You Will Be Doing:

• Answer customer service calls within the first three rings.
• Provides customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
• Identifies and contributes with the generation of potential sales leads to the organization.
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.

• Planning and development of specific target markets and groups and the actual service “package” will be developed as a team program in conjunction with the project manager, territory account managers, and data entry clerk. 

• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Conducts follow-up phone calls within 3 hours to respondents who have concerns or questions.
• Prepares price quotations on items not contained in price book and prepares quotations.
• Works with the organization’s other branch/regional locations to resolve problems, facilitates solutions and enhance the customer service offerings.
• Answers customer’s technical questions regarding products and services.
• Modify quote status once order has been placed to ensure visibility and uniformity amongst sales team.
• Attends regular customer service department meetings.
• Support and participate in the organization’s continuous improvement program and product training courses.
• May work in a matrix management environment and take direction from a Project Manager but will have no direct supervisory
• Participates in training when required.
• May be required to train other individuals in the organization on Trulite’s tools, products, and services.
• Follow & communicate company policies and procedures.
• Perform other related duties and provide back-up support to other group members as assigned by management.

Skills You Bring:

• Associates degree with 4-6 year related glass and aluminum work experience preferred.
• Proven working experience in customer service.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office suite.
• Listening skills and data collection with attention to detail are essential.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Must pass criminal background check.
• Demonstrates excellent customer service and interpersonal skills.
• Must be able to multi-task, be organized, efficient, and accurate

Why Trulite:

 

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you experience a non-occupational injury. We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.

 

Stay with us for a year