Senior Director Patient Access, Primary Care

ROLE SUMMARY

The Senior Director, PC Patient Access is responsible for the execution and performance evaluation of the newly created Patient Access Coordinator (PAC) capability.  She/He will oversee the National PAC strategy.  Leading the CSO PAC function to drive the implementation and agreed upon KPI’s of the PC Patient Access Coordinators (PACs). The individual will report directly to the PC Field & Patient Access Lead and will be responsible for the Pfizer Migraine portfolio and assessing the need for patient access support across Primary Care.  They will work cross functionally with CSO Leadership, Field Access Leadership, Digital, Director of Field Access Operations, Director of Business Analytics, Access & Reimbursement Marketer, Patient Affordability, Legal and Compliance with a key focus on executing a patient first approach to impact the patient access journey.  The individual will collaborate with Field Access Directors and CSO Leadership to ensure seamless rollout of the strategic vision of Pfizer Primary Care’s access and reimbursement program within the parameters of the organization’s compliance expectations/guidelines.

ROLE RESPONSIBILITIES

Performance

• Lead the national execution and expansion of the Patient Access Coordinator capability.   

• Create and build Patient and Account engagement strategy including call scripts and partnering with compliance to develop the monitoring tactics. 

• Develop and provide KPIs and tactics while providing insights to Primary Care leadership, Field Access Leadership, Marketing, Director of Business Analytics, SAS, Digital, and Payer Solutions.

• Review National KPI performance, market, and access trends, to assess performance and provide necessary PAC coaching to change tactics, execution and/or strategy. 

• In collaboration with CSO Leadership prepare and present national business reviews on quarterly and annual basis.  Develop additional ad-hoc reports as required for PC Field Access and Primary Care business Leadership. 

• Collaborate with PC Lead, Field/Patient Access and CSO Leadership to manage the defined SOW, and all budgetary items to appropriately assign allocations and resources.

• Optimize national PAC capability through deployment, alignment, and vacancy management.

• Provide insights to help develop and lead the national execution of strategies and tactics aligned with Op Plan

Leadership

Align, deploy, motivate, engage, coach, and develop.

• Provide the PAC team leaders the tools to enable effective coaching and development to support their PAC team members.  Manage operational standards, and evaluation of performance and ensuring compliance.

• Champion the Purpose of Blueprint 2.0, Ambitions, Bold Moves and Values and ensure behaviors are modeled by all colleagues within nation.

• Collaborate with CSO on performance evaluations for mid-year and year end.   

• Collaborate with fellow leaders to share successes, best practices, and experiences.

• Lead and set clear accountability with CSO PAC team for execution of National strategies and goals.

• Understanding and applying co-employment guardrails in engaging with the CSO. 

People and Culture:

Accountable to develop a compliant culture that drives the Pfizer Values through People/HR Processes and responsible for direct reports.

• In coordination with CSO leadership, coach the PAC team colleagues on development, oversee recruiting qualifications, hiring, timelines, vacancy management, performance management, terminations, and the diversity initiatives within organizational guidance.

• Lead and hold accountable the CSO for the national HR related processes to include, but not limited to consistency in interviewing and hiring practices, Annual Goal Setting, and Year-End Process.

• Lead and ensure a compliant culture within the nation regarding all Pfizer policies, procedures, and relevant regulations.

• Create a program culture that aligns with Pfizer’s core values (courage, excellence, equity, joy) through effective management of internal colleagues and external partnerships.

Market/Customer/Cross-Functional Team:

Understand the customer, market drivers, and provide insights and feedback to internal stakeholders to influence Access & Reimbursement strategy.

• Actively liaise consistent with Pfizer policy with cross- functional team as needed (e.g. SAS, Patient Solutions Marketing, Access and Patient Support Marketing, Commercial Excellence, Brand Marketing, Legal, Compliance) to optimize appropriate patient services.<