Part-Time Junior LPN - Remote

WHY BECOME AN OSTRONAUT?

Here at Ostro we help millions of people live healthier lives by being the missing, caring link between those who make medicines, treatments, and diagnostics, and those who take them. We create personalized healthcare journeys that boost engagement for consumers and HCPs, and drive value for life sciences brands.

We are looking for like-minded people eager to join our team and help architect the future of life science commercialization through our enterprise SaaS products. We are a small but mighty team of around 40 (for now!) internationally-based colleagues. As we grow, we are looking for Ostronauts who want to join us on our growth journey to disrupt life science digital marketing and who are ALSO committed to our values of teamwork and honesty!

Our founding team has designed and built companies on the consumer front acquired by Google, as well as enterprise tech companies deployed across The Fortune 500.  We are backed by some of the best investors in the world, including RRE Ventures, Bling Capital, Founders Fund, Greycroft, and more.

PERKS OF BEING AN OSTRONAUT:

🖤   Impacting the future of healthcare - your innovations could very likely become the new norm for millions of people.  

💪  Working alongside the founders of the company. If you have any entrepreneurial desire to start your own company in the future, you will see first-hand what it takes.

💯  100% fully remote but with frequent opportunities to collaborate in-person. 

CULTURAL VALUES: 

Put People First, Win as a Team, Act with Urgency and Scrappiness, Embrace Ambiguity Fearlessly, Deliver Customer Happiness, Drive for Solutions, and Assume positive intent.

WHAT DO YOU HAVE TO LOOK FORWARD TO?

Reporting to the Associate Manager, Per Diem Team (AMPDT), the Jr. Consumer Support Navigator (CSN) is a webchat and call center specialist who is responsible for providing inbound and outbound customer (consumer) support in a Life Sciences (Biotech)environment.  In addition, the focus of the CSN is to ensure that the activities of the CSN contribute to the VP, Nurse Navigator Team’s overall program objectives.    

Job Responsibilities include but are not limited to:

• Assists the NN Team by answering incoming webchat and telephonic consumer inquiries/interactions in a professional manner following client guidelines and business rules
• Perform outgoing webchats in professional manner following client guidelines and business rules
• Responds to consumer inquiries and provides education or information to answer questions utilizing Client approved FAQ documents
• Identify and escalate priority issues to assigned manager and/or Nurse Navigator
• Display exemplary phone /chat etiquette utilizing approved FAQ documents
• Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations
• Completes all necessary compliance training in specified timeframe
• Understands and utilizes telephony system and records appropriate information in the Ostro database in accordance with customer business rules and training
• Documents all call/webchat information in Ostro’s database system.
• Identifies and reports AE/PQC/SS in accordance with Ostro and client guidelines

REQUIREMENTS:  THE VALUE YOU WILL BRING!

• LPN licensure required
• Must be available to work evenings until 8:00pm EST
• 1+ Years’ Experience in Call Center within Life Sciences, Healthcare or patient support program preferred
• Google Drive Platform experience a plus
• Excellent verbal and written communication skills
• Excellent listening skills Strong Organizational Skills
• Ability to multitask, take direction, and maintain prioritization
• Excellent follow-up skills
• Must have strong computer skills
• Must be able to type 35 wpm
• Spanish fluency a plus

 

COMPENSATION: 

The salary range estimate for this position is $18 - $20 USD an hour. These numbers are based on our compensation philosophy and US national averages since, as a fully remote company, we do not adjust compensation based on location.

Ostro’s goal is to provide an inclusive and equitable work environment for current and future Ostronauts. In support of our core value of practicing radical honesty, we display our salary range for each job posting across all US locations, whether or not we are required to do so. Within that range, actual compensation is determined by several factors, including but not limited to skills, job expectations, and relevant training.

Our Talent Acquisition Partners can