Branch Manager

Branch Manager
The Branch Manager is responsible for directing and administering the operational efforts of the branch. The Branch Manager oversees provision of a full range of services to members and prospective members. They also train, direct, and supervise the branch staff. The incumbent is accountable for maximizing revenues, sales, member satisfaction, and minimizing operational losses, as well as deepening existing relationships and minimizing member attrition. They also ensure that established policies and procedures are followed.

Job Duties

• Manages direct reports to maximize productivity, efficiency, and the potential of branch staff, including: hiring, directing job assignments, designing performance plans, assigning goals, monitoring performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
• Maintains appropriate staffing levels.
• Ensures personnel are well trained in all phases of their respective jobs.
• Oversees the facilities and equipment of the branch office to ensure the branch is always presentable.
• Monitors closely industry trends in deposit operations to propose development activities and ensures that the company’s products, services and processes are remaining competitive

Requirements

• B.S./B.A. in business, management or similar field (preferred)
• 3+ years of Credit Union or Bank work experience
• Prior supervisory or management experience
• Strong listening skills – must be able to listen and comprehend members inquires or concerns to provide a valuable solution.
• Strong communication skills – verbal and written. Must feel comfortable speaking in public and making presentations in a professional manner to a variety of groups on behalf of the credit union