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The Consultative Pharmacy Technician 3 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

               

Location: Must live in PA to work remotely

Schedule:

IPU Technician (After Hours Position)

7 days on, 7 days off

Thursday: 8:00pm – 8:30am ET

Friday: 8:00pm – 9:00am ET

Saturday: 8:00pm – 9:00am ET

Sunday: 8:00pm – 8:30am ET

Monday: 10:00pm – 8:30am ET

Tuesday: 11:00pm – 8:30am ET

Wednesday: 11:00pm – 8:30am ET

Summary                                          

Assists the IPU Technician Supervisor with handling the emergent needs of hospice patients in the IPU setting, as well as providing optimal customer service to the client

Essential Duties include but not limited to:

IPU Technician Responsibilities (Business Hours Position)

• Proficient in using the various functions of Docuware, Microsoft based applications (Outlook, Excel, Word, Teams), Zetafax, and Infinity
• Capable of handling faxed medication orders without supervision.
• Has good knowledge of brand and generic drug names.
• Familiar with Formulary.
• Understands the importance of maintaining accurate MARs and the gravity of profiling medications in a timely manner and can efficiently and accurately build an IPU-MAR and other IPU patient profiles.
• Recognizes each IPU Model and can apply each IPU’s service and profiling specifics.
• Contacts the hospice to verify or obtain necessary information, can appropriately triage incoming calls and provide excellent and complete documentation.
• Able to perform at established IPU goals while maintaining profile accuracy and call quality.
• Proficient with ADS Troubleshooting
• Other duties, as assigned

After Hours IPU Technician Responsibilities (After Hours Position)

• All duties as outlined under IPU Technician responsibilities      
• Basic troubleshooting knowledge of all afterhours protocols including, but not limited to: Customer Service issues, E3 Support, Vitas E3 Support, and afterhours specific processing for PCO related issues.
• Maintain accurate and precise call log documentation for every client / prescriber interaction
• Assist local pharmacies in adjudication of claims for emergent need medications
• Ability to appropriately escalate urgent requests
• Assist with Compliance / ADS reports

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work independently and accurately in a fast-paced environment
• Must be able to comprehend documents received via fax
• Excellent communication skills, both verbally and in writing
• Ability to manage multiple priorities
• Detail-oriented
• Ability to prioritize work and work well individually as well as within the department
• Excellent problem-solving skills
• Ability to complete assigned tasks
• Must possess excellent work habits
• Ability to oversee workflow in remote sites
• Ability to exhibit flexibility in tasks/scheduling, as requested.
• Able to perform each responsibility satisfactorily
• Adherence to schedule based on specified goal
• Self-motivated               

Education and/or Experience    

• One year of pharmacy technician data entry experience (2 years preferred)
• Must be in good standing following Company requirements
• Must have schedule flexibility

Computer Skills                                           

• Typing/data processing accuracy and speed required
• Good windows-based computer skills
• Proficient in Docuware and Infinity

Certificates, Licenses, Registrations

• CPhT preferred

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expenses.

• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. 

• Satellite and Wir